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Billing and customer-care market ‘past its prime’

Billing and customer-care market ‘past its prime’

With consolidation in the billing and customer-care market 75% complete and facing a significant slowdown, a Yankee Group report says the handful of incumbents are looking to expand horizontally into CRM OSS and business intelligence. The company expects key billing players to focus on acquisitions in complementary areas such as mediation, charging, settlement and inventory. “Although the number of players in the billing and customer-care market may be past its peak, the acquisition strategies of technology vendors will remain active,” the report notes. Executives’ top preferences for technology expansion were CRM and OSS.

Executives Speak Their Minds About Industry Consolidation www.yankeegroup.com

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