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Escalate boosts supply-chain visibility – What’s Hot – acquisition of Managize

Escalate boosts supply-chain visibility – What’s Hot – acquisition of Managize – Product Information

Lisa Zschuschen

Escalate Inc. entered the supply-chain fray with last May’s acquisition of Managize, and is now leveraging the acquired supply-chain management and visibility application technology with the rollout of Escalate Supplier 2.5. The technology behind Supplier 2.5 is also integrated into Escalate’s flagship product, an integrated selling solution called Escalate Direct.

Escalate provides companies with a centralized system that enables real-time visibility into the status of any order at any time. The intent is to reduce inventory levels and offer a less expensive way to manage the paper trail.

For Williams-Sonoma Inc., retailer of products for the home, Escalate Supplier 2.5 is helping to manage the company’s vendors and aid in greater collaboration between all parties of its supply chain. Prior to using Supplier, there was no effective way for members of the cycle to analyze inventory, handle tracking, coordinate shipping, or answer questions regarding order status, for example. The company knew that without upgrading essential technology, customer service levels would be less than satisfactory.

Escalate Supplier 2.5 provides Williams-Sonoma with a solution that is easier to manage and less likely to be filled with manual error. The browser-based interface enables users to monitor and update the status of orders and provide customer service representatives with the information required to accurately respond to customer inquiries.

“Williams-Sonoma has been able to reduce operating costs by over $1 million, improve customer service, and enhance operational efficiency with the service provided by Escalate,” says Michael Farello, senior VP of marketing for Escalate.

Escalate Supplier has an open architecture that can be configured to interface with any order management system. It can also be used to handle customer orders and purchase orders sent to internal warehouses, suppliers, and logistics partners. New functionalities to the reporting side include alert notifications. Through a trigger mechanism, companies can now monitor and report on vendor activity to know fill rates, or when they have delays or outstanding orders.

Industry veterans from Netscape founded Escalate (formerly known as Just Like TV Internet Inc.) in January 1999. Escalate, based in Redwood Shores, Calif., is backed by leading venture capital firms, including Accel Partners, Norwest Venture Partners, Focus Ventures (formerly Charter Growth Capital) and The Barksdale Group, and employs more than 200 professionals.

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