Trapped in the Web – how to avoid becoming addicted to online activity – includes related article on AT&T WorldNet Study of people who try to assume a different identity while using the Internet

Carol Potera

Frustration with the sluggish speed of a browser is the about the most serious psychological pitfall that most of us face when surfing the World Wide Web. But for as many as five million Americans, experts say, the Internet has become a destructive force, its remarkable benefits overshadowed by its potential to disrupt the lives of those who can’t resist the lure of round-the-clock social opportunities, entertainment, and information. For such people, work, friends, family, and sleep are replaced by a virtual world of chat rooms and games.

Take Judy and Bob, a Seattle couple who were saving to buy their first house — until monthly credit card bills started arriving with $350 charges for on-line services. Bob was “pissing away all our money on the Internet,” says Judy. And soon he was doing likewise to their marriage. Every evening Bob came home from work and headed straight for the computer; he stopped joining Judy for dinner or helping with household chores. At 10 P.M. each night Judy hit the sack, while Bob stumbled to bed some five hours later. Before long he was sucked into cyberspace 40 or 50 hours a week. When it became clear after six months that Bob had chosen his on-line world over his real one, Judy left.

Such tales became increasingly common in the early 1990s, when the growing popularity of commercial providers made the Internet affordable and accessible to anyone with a personal computer, modem, and phone. Only recently, however, have psychologists begun devising strategies to wean on-line addicts from their endless browsing and chatting. And while ifs too soon to say how successful their efforts have been, their hope is that the extent of the problem will be recognized before it becomes even more widespread.


One of the first experts to notice that some people were spending an unhealthy amount of time on the Internet was Kimberly Young, Ph.D., an assistant professor of psychology at the University of Pittsburgh, Bradford. In 1994, Young launched the first major study of the problem, surveying nearly 500 avid Internet users about their on-line habits. Because there was no formal definition for the disorder-which she quickly christened “Internet addiction” — Young classified study participants as “dependent” or “non-dependent” Internet users based on their answers to seven questions she adapted from those used to diagnose pathological gambling. (Sample question: Do you experience withdrawal symptoms — depression, agitation, moodiness — when not on-line?) Those who answered “yes” to three or more questions were classified as dependent.

On average, Young found, dependents spent an astonishing 38 hours a week on-line, compared with just five hours a week for non-dependents. And usually they were not cruising the information highway to enrich their knowledge of El Nino or the Russian space station. Instead, dependents sought contact with other people: their favorite activities were chat rooms (35 percent) and Multi User Dungeon games (28 percent), while non-dependents were most likely to use the Internet for electronic mail (30 percent) and searching the World Wide Web (25 percent). Similarly, a 1996 survey of 530 college students by Kathy Scherer, Ph.D., a psychologist at the University of Texas at Austin, found that dependents and nondependents spent similar amounts of time exchanging e-mail and searching the Web, but dependents spent twice as much time in chat rooms and playing games.

None of the non-dependents in Young’s study reported academic, personal, financial, or occupational problems caused by their Internet use. But about half of dependents reported problems in all of these areas. Yet many dependents insisted they couldn’t give up the Internet; a few even tossed out their moderns, but their Internet cravings led them to buy a new one to get their cyberspace fix. In fact, the smokers in the study reported that their cravings for the Internet were stronger than the urge to light up a cigarette,

Who’s At Risk?

Most Internet users don’t become addicted. Among people who gamble or drink alcohol, about 5 to 10 percent develop problem behaviors, and Young believes that the figures are similar for pathological internet behavior. With an estimated 47 million people currently on-line, as many as two to five million could be addicted. Especially vulnerable, Young believes, are those who are lone bored, depressed, introverted, lack self esteem, or have a history of addictions.

Perhaps the most surprising — and widely, reported — finding in Young’s original study was that the majority (60 percent) of dependent users were middle-aged women, particularly housewives, not young male computer geeks. But this has not held up in later studies, which give men a slight edge. Young suspects a bias occurred in her first study, perhaps because women are more likely to admit and talk about their problems. Still, she understands the appeal that chat rooms hold for these women and others in her sample. “You never worry about how you look or how nice a house you have, and you talk to people all over the world. It’s instant gratification without having to reveal yourself.” Lonely housewives or shy sophomores can feel like exciting people when on-line. “It’s novel and unique, and they get attached to the people they meet on-line,” Young says.

Indeed, like alcoholics with favorite drinking buddies, Internet addicts form close bonds that fuel their compulsions. Dan, a college student, earned a 3.2 grade point average his freshman year. Then he moved in with roommates who played an interactive Multi User Dungeon computer game as a team from separate computers, and soon began logging on 50 to 60 hours a week. Dan’s grade point average nose-dived to 1.6. His fiancee began to complain that he spent too much time with his computer friends; they, in turn, griped when he signed off to spend time with her. Faced with the reality that he might not graduate or get married, Dan tried to cut back, a goal that grew easier after his roommates graduated. A year later, his use was down to 10 hours per week. “I still get high on the Internet,” he admits. “but I’m in control.”

Get high? Internet addiction? Time was when the word “addiction” referred to drug and alcohol problems — period. Today,, so-called addictions are everywhere: sex, exercise, work, chocolate, TV, shopping, and now the Internet. Have we been, well, abusing the word?

An Addiction? Really?

“Addiction,” notes Young, “is a layman’s term, not a clinical one.” In fact, the DSM-IV doesn’t even mention the word. Young chose the label “Internet addiction” because ifs readily understandable by the public. When writing for clinical journals, however, she refers to “pathological Internet use,” modeling the term after that for pathological gambling in the DSM-IV.

Other experts shun the term addiction altogether because it means too many things to too many people. “It’s a sloppy word,” says pharmacologist Carlton Erickson, Ph.D., head of the Addiction Science Research and Education Center at the University of Texas at Austin. In the drug abuse field, he notes, “dependence” has replaced “addiction”. “In dependence, people can’t stop because they have developed a brain chemistry that does not allow them to stop,” explains Erickson. Excessive behavior that hasn’t quite reached full-fledged dependency, meanwhile, is called “abuse”. If Internet abusers cannot stop for a month, suggests Erickson, then “Internet dependence” would be the appropriate term. Others believe that the problem is best described as a compulsion, suggesting the phrase “compulsive Internet use”. And many psychologists question whether excessive Internet use should be pathologized at all: John Grohol, Ph.D., who directs the Web site “Mental Health Net,” says that by the same logic, book-worms should be diagnosed with “book addiction disorder”.

Perhaps the controversy will be definitively resolved when researchers determine whether behaviors like pathological gambling or Internet addiction produce chemical changes in the brain similar to those found in drug abusers. In the meantime, Young believes that the often severe personal consequences of Internet addiction justify popular use of the term. “Internet addiction does not cause the same physical problems as other addictions,” she says, “but the social problems parallel those of established addictions.”

Treatments for internet addiction are beginning to emerge. Trouble is, not all mental health specialists recognize the problem or know how to treat it. Internet dependents have been told by uninformed therapists to simply “turn off the computer.” That’s like telling a heroin addict to just say no to drugs — and just as unsuccessful. What’s more, HMOs and insurance companies do not pay for Internet addiction therapy because ifs not recognized by the DSM-IV.

Among those developing treatments for the problem is Maressa Hecht Orzack, Ph.D., a psychologist at Harvard University’s McLean Hospital in Belmont, Massachusetts. Orzack founded Harvard’s Computer Addiction Services in Fall 1996, after seeing first hand the fall-out from Internet-related problems: divorce, child neglect, job termination, debt, flunking out of school, legal trouble. One Client, she says, had separated from his wife but couldn’t afford to move out because he spent so much money on computer services. He moved his bed into the computer room and started an affair with an on-line sweetheart.

A cognitive therapist, Orzack likens Internet addiction to such impulse control disorders as pathological gambling and kleptomania. However, “gamblers have a choice to gamble or not,” she notes. “People addicted to the Internet often do not have that choice, since so many activities require people to use a computer.”

Like Binge-Eating

So the best approach for excessive Internet use, Orzack believes, will be to treat it like binge eating, where the individual frequently engages in the activity to be restricted. She treats both by teaching clients how to set limits, balance activities, and schedule time, without having to go cold turkey. “People often change in six or eight sessions,” she says.

Unfortunately, the afflicted rarely admit to the problem, and it usually takes a crisis with a job, relationship, or school to spur an Internet addict to seek treatment. More often, it’s loved ones who turn to the experts. “Families notice things add call me,” says Orzack. And she receives letters like this: “We got divorced one year after we got the computer. My wife was in chat rooms all the time and ignored our young daughter. She spent hundreds of dollars on phone bills… [and] had an affair on-line that turned into a real affair…then she left. I don’t know what to do. Please help.” Now lawyers and family courts call Orzack and Young wanting them to testify about Internet addiction in divorce and custody battles. (In October, a Florida woman lost custody of her kids when her ex-husband convinced a judge that the woman was addicted to the Internet and thus incapable of properly caring for their children.)

College students are often vulnerable to Internet addiction because many universities provide free, unlimited access. At the University of Texas Counseling and Mental Health Center at Austin, Scherer and her computer scientist husband Jacob Kornerup created a workshop, called It’s 4 A.M. and I Can’t — Uh, Wont — Log Off, to help students recognize harmful Internet habits. Scherer and Kornerup recommend keeping a chart sorting weekly Internet time into academic/professional and leisure/personal use. If a large part of your leisure time is spent on the Internet, she says, ask what you get out of it, what you’re giving up, and why you’re finding on-line time so much more pleasurable than other activities. Take note if your personal relationships are suffering.

Next, set a goal of how many hours a week you want to use the Internet. If your actual usage exceeds it, remind yourself to log off after a period of time. Set a kitchen timer and turn off the computer — no excuses — when it rings.

It’s particularly important to separate work and play when on-line, says Jane Morgan Bost, Ph.D., assistant director of the University of Texas Counseling and Mental Health Center. Stay focused, visit only sites needed to complete work, and don’t detour. Also, she says, cut back mailing list memberships and sort play e-mail from work e-mail.

None of the experts PT spoke with demonize the Internet; they use it extensively themselves and applaud the benefits of rapid communication and information exchange. But, they add, the Internet is here to stay, and problems with excessive use need to be addressed. Those who believe they are misusing the Internet, or know someone who does, can contact the following web sites to obtain more information:

Center for On-line Addiction (run by Young) http.//

Internet Addiction Services (run by Orzack)

Kathy Scherer’s home page http://uts.

Are You Addicted to the Internet?

Psychologist Kimberly Young, Ph.D., has identified several warming signs of excessive Internet use. Behaviors that signal concern include:

* STAYING on-line longer than you intended

* Admitting that you CAN’T STOP from signing on

* NEGLECTING loved ones, chores, sleep, reading, television, friends, exercise, hobbies, sex, or social events because of the internet

* Spending 38 HOURS or more a week on-line

* Failing to cut down on time ON-LINE

* Feeling ANXIOUS, bored, sad, lonely, angry, or STRESSED before going on-line, but feeling happy, excited, loved, calmed, or confident while on the Internet

* Favoring CHAT ROOMS, games, and Multi User Dungeons over other internet activities.

Personality Crisis?


From teenagers posing as brain surgeons to call girls who are really housewives, cyberspace is crowded with incessant role players, according to MIT psychologist Sherry Turkle, Ph.D. Turkle has vividly described how on-line anonymity lets people exaggerate or hide aspects of their selves, or even assume entirely new personas. It’s as if the Internet is the modern day equivalent of a masked ball.

Or maybe not. A new AT&T WorldNet study suggests that most people behave on-line as they do in real life. And the people who try on different personas are exactly those you’d expect to do so.

In the study, AT&T Labs’ psychologist David Goldberg, Ph.D., Collected data on Internet usage and attitudes among 97 people in a Florida community, then measured their real-life personality traits. (Test your own Web personality at WorldNet’s Web Site: He found that self-disciplined, conscientious people generally use the Internet for work only; agreeable people play by the rules in cyber-space and dislike its swashbuckling anarchy; those who flock to on-line chat rooms and adopt new personas tend to be emotionally unstable neurotics. Lacking confidence to be themselves in the real world, Goldberg says, “these people are using the Web to [compensate].”

By contrast, real-life extroverts tend to avoid chat rooms and other social sites, mainly visiting ones appropriate to their outgoing interests, such as travel and sports. So, if you bump into a “party planner” in an on-line chat room, this person is more likely, to be an introvert who is afraid to leave the house.

COPYRIGHT 1998 Sussex Publishers, Inc.

COPYRIGHT 2000 Gale Group

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