How humans err

How humans err

Young Shin

I cannot disagree more with Kat McGowan’s portrayal of computers as emblematic of our frustration with technology (“Mac Attack” February 2004). Computers make our lives much more efficient, saving both time and energy.

Computers err, but the majority of computer failures and glitches are clue to the user’s lack of knowledge about how to operate the systems and his or her inability to update software on a regular basis. I believe the real frustration comes from the inability to use a computer properly. Perhaps the obvious solution is to improve the user’s knowledge and not the technology.

Young Shin La Jolla, CA

I cannot disagree more with Kat McGowan’s portrayal of computers as emblematic of our frustration with technology (“Mac Attack” February 2004). Computers make our lives much more efficient, saving both time and energy.

Computers err, but the majority of computer failures and glitches are clue to the user’s lack of knowledge about how to operate the systems and his or her inability to update software on a regular basis. I believe the real frustration comes from the inability to use a computer properly. Perhaps the obvious solution is to improve the user’s knowledge and not the technology.

Young Shin La Jolla, CA

COPYRIGHT 2004 Sussex Publishers, Inc.

COPYRIGHT 2004 Gale Group