Stamps.com enhances Internet postage

Stamps.com enhances Internet postage

Stamps.com has used feedback from more than its 230,000-customer base to develop an enhanced version of its Internet Postage service and to garner the final approval of the US Postal Service.

“The next generation of PC Postage products as seen from Stamps.com will continue to fuel customer interest in PC-based postage solutions,” said Raymond Boggs, an analyst with the Massachusetts-based market research firm IDC, which has covered the Internet postage market since its inception. According to the US Postal Service, approximately 302,000 PC Postage licenses have been established in the US since regulatory approval was granted. About 75 percent of the licenses issued are for Stamps.com customers, with the balance being distributed among the four competing products.

Stamps.com Internet Postage 2.0 include the following features:

NEW INTERFACE AND WEB BROWSER INTEGRATION:

The new user interface makes it easier for users to find what they need. Software is now integrated with the Web, allowing customers to access online support or order supplies without opening a new Web browser window.

WINDOW ENVELOPES

The new Window Envelope Internet postage labels let customers pay bills and mail correspondence using window envelopes.

Custom Envelopes

Users can print postage directly on most envelopes that can be fed through a printer with the addition of the Custom Envelope Wizard.

ADDRESS OVERRIDE

Internet Postage 2.0 lets users override the address verification process. This gives customers the freedom to print postage for ‘vanity’ or obscure addresses. Addresses can now be formatted using both upper and lower cases.

IMPORT ADDRESSES

The Address Import Wizard imports addresses from most custom databases without having to make any formatting modifications.

PARCEL POST

Internet Postage 2.0 lets customers send large and awkward packages at the speed of first class mail, at a discounted rate.

SHIPPING TOOLS

With the new shipping tools, customers can compare rates and track packages shipped using the US Postal Service, UPS, FedEx, Airborne Express, DHL, and Yellow Freight.

SPECIAL SERVICES

Choose any special service, such as delivery confirmation, return receipt, certified mail, insurance, or registered mail, and Stamps.com Internet Postage will automatically calculate the cost and add it to the postage.

A recent survey conducted by Prognostics, a market research firm, reported stellar customer satisfaction ratings levels by Stamp.com internet postage users. Specifically, the Prognostics survey found that 90 percent of customers surveyed would recommend the service to a friend or colleague. Additionally, the survey cited Stamps.com Internet Postage as excellent in the areas of overall ease and convenience, value for the price, customer support, and reliability.

In related news, Stamps.com and and e-finance leader Intuit, Inc. have announced that the Stamps.com Internet PostageTM service will be integrated into the 2001 versions of Quicken Basic, Quicken Deluxe, and Quicken Home & Business.

Stamps.com’s service will be available to all Quicken 2001 personal and small business software customers, providing them with the convenience of printing U.S. Postal Service– approved postage in a few easy steps.

Quicken 2001 Basic, Deluxe and Home & Business users will be able to sign up for Stamps.com’s service from various points within each of the products. The Stamps.com Internet Postage service integrates with Quicken 2001 so users can leverage their Quicken address book information to print postage for individual or batch mailings. Customers will also have access to special services from Stamps.com including tools for pricing, tracking and shipping packages and ordering supplies online. In addition, the option to print postage with business forms has been added to Quicken 2001 Home & Business, giving small businesses the ability to postmark invoices, checks and customer statements right from their desktop.

“We are extremely pleased to provide our simple-to-use, time-saving Internet mailing and shipping services through the enormous reach of Quicken’s loyal user base,” said Doug Walner, senior vice president and general manager, Small Business Unit at Stamps.com. “By integrating Stamps.com’s Internet Postage service with Quicken 2001, we are saving small businesses and consumers that regularly mail invoices, checks and statements valuable time and resources by eliminating the hassle of making trips to the post office.”

“We are continuously listening to our customers to identify ways to provide even more value. By including Internet Postage within Quicken, our users will save time and manual entry, which will allow them to more efficiently manage their finances,” said Ann Gnuse, group marketing manager for Quicken products, Intuit Inc. “This is a real win for small businesses since they will be able to leverage the customer information they already have in Quicken to print business forms and associated postage in one place.”

Copyright B U S Publishing Group, Inc. Sep 2000

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