Transform Technical Support into Competitive Advantage

Best Practices for Technical Support: Transform Technical Support into Competitive Advantage

Eric Jensen

What if your company could increase sales by more than 20% due to the quality of your technical support? Imagine your CEO declaring technical support to be one of your company’s critical competitive advantages.

Join us for this 30-minute eSeminar that will speak to technical support best practices which enable higher end-user productivity, demonstrate how customer loyalty is directly related to higher – or lower – revenue, and show you how to change the way your organization views technical support.

Find out why industry-leaders like HP, Siemens, Sony, and Cablevision use GoToAssist to provide remote technical support.

Learn the secret to focusing on the key types of incidents which consume most of the support organization’s resources

Discover how increasing customer loyalty – while lowering support desk costs – will generate up to 20% more annual company revenue.

If you are not able to attend, please call for a live Citrix GoToAssist demonstration or more information at (800) 549-8541.

Copyright © 2004 Ziff Davis Media Inc. All Rights Reserved. Originally appearing in eSeminars.