Incasso investment increased
Incasso, the Leeds-based debt recovery division of the top 50 law firm, Cobbetts, has just completed a £200,000 investment programme in staff and technology.
The new technology now allows clients, including Capita and Alliance & Leicester Commercial Finance, to check the progress of each of their cases online through a client extranet. In addition, debtors are now able to pay by credit and debit cards.
Incasso has also upgraded its telephone system, giving both debtors and creditors a wider range of options, including a dedicated payment line.
The client extranet service was piloted with Alliance & Leicester Commercial Finance whose legal recoveries manager is Samantha Goffin. “We have used lncasso for the last two years and have been particularly impressed with its latest extranet service, which has allowed us to view accounts and gain immediate answers to queries”, she said.
Ron Lack, Department Manager of lncasso, said: “We are committed to further investment in the business and the introduction of new services later this year.”
Copyright Institute of Credit Management Ltd. Oct 2004
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