In the January 2000 issue of CALL CENTER CRM Solutions(TM), DialAmerica’s corporate affiliation was incorrectly stated. The proper company profile should read as follows.

Established in 1957, DialAmerica has eight divisions: Books & Entertainment, Consumer Communications, Financial Services, Membership Services, Publisher Services, Software & Video, Sponsor Relations and Inbound Services. Collectively, DialAmerica employees place and receive more than 250 million phone calls annually through approximately 6,000 workstations. On average, the company employs more than 10,000 teleservices representatives.

Copyright Technology Marketing Corporation Apr 2000

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