Fagerberg, Paula

People make the brand-and the difference By Paula Fagerberg

Deloitte & Touche USA LLP, one of the nation’s leading professional services firms, provides audit, tax, consulting and financial advisory services through its subsidiaries: Deloitte & Touche LP, Deloitte Consulting LLP, Deloitte Financial Services LLP, and Deliotte Tax LLP. It provides these services to more to more than half of the world’s largest companies through 35,000 people in more than 80 U.S. cities.

WORKFORCE: The more diverse our people’s backgrounds, the belter. With more than 100,000 professionals worldwide sharing their unique perspectives across our business functions, we are well positioned in the marketplace to understand our clients’ complex needs.

DIVERSITY PROGRAMS: Breakthrough Leadership Program: A leadership development program for top-rated minority managers and senior managers. Think Tank: A team that advises our National Managing Partner on critical business issues. Business Resource Groups: Six affinity networks that develop and execute programs to support our diversity and inclusion goals.

WEBSITE & RECRUITING CONTACT: Kaplan Mobray, U.S. Diversity Recruiting Leader,


Title: Chief People Officer

Education: B.S. Human Resources, Ithaca; M.B.A. Stern, NYU

With company since: May 2006

Career goal: To always make a contribution to the growth of the business

Advice for new graduates: You have to dream big. You can do anything you put your mind to!

What was influential to your choice to join Deloitte?

It was the people I met-a leadership group that had a firm commitment to people, diversity, and inclusion. I always understood that our hrand and difference was going to be our people, and since our ability to attract and retain the best is so important, we need to have a people strategy to support that.

Tell us a bit about diversity and Deloitte. We believe we get better decisions from having a diverse population. Our clients are diverse and multinational, and we need to bring those perspectives to the table when we’re solving problems for our clients. You can’t lose sight of historically underrepresented groups, but at the same time you need to move the conversation to one of inclusion that makes everyone feel comfortable that they can work together. The first thing you notice when you come to Deloitte is that people who look like you are in senior positions, which is key.

We’re noted in the marketplace for a lot of the programs that we put in place to help people assimilate into the business. These include some online diversity-awareness training courses that you do during the first week that you’re at Deloitte. Our affiliate associations-our Business Resource Groups-kave some programs where you can be mentored by people who look just like you. We’re noted for internships-we’re number three, according to BusinessWeek; also recently did a study where we were in the top five internship programs in the country. We’re really known tor our women’s initiative program that we started many years ago, which is our commitment to saying that our leaders should he representative of the population at large. We lead the industry in women partners.

Other diversity initiatives for students include the Jackie Robinson Foundation that provides minority students with college scholarships. We’re also the number-two hirer of INROADS in the country. Just our presence in the community is what really gets the word out.

Simply put, we view diversity as a strategic imperative for our firm. We believe that the best way to attract, develop, and retain the best and brightest is to create a culture that widely recognizes and encourages professional and personal development by inviting different perspectives and valuing each individual’s unique contribution.

Copyright Black Collegiate Services, Inc. Oct 2006

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