Motivate office staff with competition, prizes: collection pearls

Motivate office staff with competition, prizes: collection pearls – Practice Trends

Joyce Frieden

NEW ORLEANS — Want to increase the number of copayments your office collects? Looking for ways to increase revenue? Motivate your staff by using competition and awards, Dr. George C. Xakellis Jr. suggested.

“One doctor had prizes for the person who collected the most in-office copays,” he said at the annual meeting of the American Academy of Family Physicians. “Collections went up dramatically.”

The prize need not be anything fancy–it could be as simple as a gift card for Starbucks Coffee. “Think about having a little fun,” said Dr. Xakellis of the University of California, Davis.

Charging for forms completion is another way to bring in additional revenue, especially since it does cost you to complete the forms, he said. “Charge what it costs you to complete forms when patients come in with incomplete ones.” An informal poll of audience members found that those who did charge for forms completion set charges anywhere from $10 to $25.

Learning when and how to appropriately bill for Current Procedural Terminology code 99214, an office visit including a detailed history and exam and moderate-complexity decision making, is another easy way to increase revenue. “There is a big difference in relative value units from [code] 99213”–2.17 versus 1.39, said Dr. Xakellis. “‘So if you’re doing 99214 work, it’s important to bill for 99214.”

COPYRIGHT 2004 International Medical News Group

COPYRIGHT 2004 Gale Group