OPTIMA Award 2000 – Kings Harbor Multicare Center – Brief Article
KINGS HARBOR MULTICARE CENTER
Approximately 50 to 75 staff members were present September 22 to witness their facility–Kings Harbor Multicare Center of The Bronx, New York–receive the Year 2000 OPTIMA Award from Nursing Homes/Long Term Care Management. During the past three years, Kings Harbor has taken the concept of facility transportation to a new level. Using three six-passenger vans and an 18-person bus to transport residents to outside errands and activities and residents’ families to the facility for regular visits, Kings Harbor went on to carefully document the results: a 50% increase in family visits and an increase to 90% levels in resident satisfaction. The program has also substantially increased patient access to the facility’s outpatient, post-acute rehabilitation services. Employing a dedicated administrative secretary to schedule all trips and four drivers working a daily schedule, the facility has created, as its program is called, “Transportation Links to Improved Quality of Life” (see the article of that title in Nurs ing Homes/Long Term Care Management, September 2000, p. 26).
Morris Tenenbaum, owner and CEO of the for-profit, 720-bed multipurpose facility, said he accepted the award on the behalf of staff at several levels who had coordinated their efforts to make the program happen. They included Administrator Alexander Stern, Assistant Administrator Hilary Rizzo, Medical Director Vincent Marchello, MD, and Administrative Secretary (and travel coordinator) Joan McAuley. Also receiving praise for their warmth, good humor and overall professionalism were drivers Angel Davila, Edward King, Irma Pena and Edwin Rondon.
Editor Richard L. Peck, in presenting the award, noted that the program had inspired in him two thoughts: “One, it was clear at a glance why the OPTIMA judges had favored this unique and well-documented program. Two, this kind of effort by a long-term care facility in this day and age is an extraordinary achievement.”
As further evidence of that, within days of the OPTIMA Award presentation the Joint Commission on the Accreditation of Healthcare Organizations (JCAHO) announced that the Kings Harbor transportation program had received the distinguished Ernest A. Codman Award. The facility was recognized for excellence in performing outcomes measurement to achieve healthcare quality improvement.
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