Call centres find a new voice: Network-based call centres will change radically the way SMEs and corporates conduct their business but are they an opportunity or threat for telcos? – Industry & Market Update Graham Wilde Imagine you are the call centre manager for a large organisation. You have a number of call centres […]
Category: Telecommunications International
Everyone’s a winner?. Web-enabled call centres can provide significant new revenue opportunities for both operators and enterprises – IP Services and Infrastructure Daniella Astarte Everybody wants something these days. Take a look at the contact call centre arena. Service providers want to create new revenue streams and simplify existing infrastructure. Contact centre organisations want to […]
Video broadcast monitoring system – New Products and Services – Trend Communications FlexaNet video – Brief Article Trend Communications Trend Communications has announced the availability of FlexaNet video, a low-cost distributed system for continuous monitoring of MPEG/DVB Transport Streams (TS). The vendor says that service providers, network operators and broadcasters can now implement a cost-effective […]
Living up to expectations Sanjima DeZoysa SLAs can help service providers win business in the ever-demanding multinational corporate (MNC) market. However, the delivery of these SLAs is the true test of a service provider’s credibility. The offer of an attractive service level agreement (SLA) is usually the first step taken by operators to woo potential […]
The VAS approach to MNCs: Telecommunications® International speaks to two major carriers Infonet and Equant about their long-term strategy for survival – Profitable Carrier Strategies – value-added services Matthew Secker It seems that every time you open up a newspaper these days another telecom company has folded. For carriers serving the multi-national corporation […]
Pre-paid calling card platform – New Products and Services – European Computer Telecoms’ AutoCarrier Lite ECT European Computer Telecoms (ECT), a provider of VAS and pre-paid solutions, has introduced the AutoCarrier Life, a platform designed for small-to-medium sized providers of pre-paid calling cards. The company says that this solution will satisfy the growing demand for […]
Internet-over-satellite: backbone or spare rib? Whether terrestrial competitors like it or not, satellites are being used increasingly for internet access and applications – The Bandwidth Economy – Industry Overview Mark Williamson To most telco operators, satellites are little more than one part of the transmission jig-saw. Yes, they are extremely useful for spanning oceans and […]
A changing landscape – China Lin Sun The development of new services is driving increased investment in China’s telecom markets Against a global downturn in the telecom industry, China remains a bright spot in investment and overall growth. Although this may be attributed to the fact that the country is still far from well developed […]
The VAS approach to MNCs: Telecommunications® International speaks to two major carriers Infonet and Equant about their long-term strategy for survival – Profitable Carrier Strategies – value-added services Matthew Secker It seems that every time you open up a newspaper these days another telecom company has folded. For carriers serving the multi-national corporation […]
W-LAN price hurdles overcome says WECA – Global News Analysis Ken Wieland The Wireless Ethernet Compatibility Association (WECA) asserts that equipment costs are no longer an issue for public access W-LAN rollout. “Prices for APs [access points] have come down dramatically in the last 12 months,” says Brian Grimm, WECA’s communications director. “They were selling […]