Audioconferencing Aids Efforts in Telemarketing I. Jenkins Telemarketing has proven its worth as a combination of telecommunications technology and direct personal selling. It offers increased control over sales travel costs by qualifying prospects before incurring travel expenses, and it supports more-efficient handling of clients and accounts, combining service with new sales. Now telecom managers have […]
Category: Communications News
Association profile: Wall Street group celebrates 25 years – Wall Street Telecomm Association; Central New York Communications Association; Tele-Communications Association – On Associations – Column Roger Underwood During 1992, the Wall Street Telecomm Association will celebrate its 25th anniversary. And did you know that WSTA was not conceived in the Big Apple, but in Minneapolis? […]
Compact NAS – SAN and NAS solutions – FIA Storage Systems POPnetserver 4500 network attached storage – Brief Article – Product Announcement The POPnetserver 4500 is a high-performance NAS system for small to midsize businesses, as well as enterprise departments and workgroups. The system offers hot-swappable drives; RAID levels 0, 1, 5 and 5 plus […]
Matchmaking pays off – Visual Networks, Compunetix – Company Business and Marketing Integrators and solutions providers wed clients to packaged videoconferencing services. Managed services are the next-generation step for integrators and solution providers. By installing the MCU (multipoint control unit) at the customer site, the solution provider is able to offer a complete package of […]
Website comparison – Latest e-business products – WebSideStory.s HitBox Benchmarker – Brief Article – Product Announcement IMPROVE CONVERSION RATES and visitor loyalty, and better prioritize resources and website enhancements. HitBox Benchmarker is a service that allows businesses to compare their own website’s performance against industry peers across key variables, such as referral sources, promotional activity […]
WLAN analyzer – VoIP, optical and wireless testing – Berkeley Varitronics Systems Scorpion – Brief Article Phil Hollows The Scorpion is a wireless receiver system designed for sweeping, analyzing and optimizing 2.4-GHz WLANs. The instrument measures coverage of direct-sequence CDMA networks operating on the IEEE 802.11b standard. Users can determine the access point used, SSID […]
Close calls – increased sophistication in computer-telephony integration – Technology Information Scott Davis CTI systems are getting more sophisticated and can provide a closer customer/agent match. When your agent staff telecomputes on the beach or during lunch breaks, they are more relaxed workers who can still break sales records. When you can save your customers […]
Web site testing – New products – Brief Article StressTest-Express is an intuitive load-testing tool that analyzes the scalability, reliability and performance of Web applications. The solution is designed to ensure a low-risk approach to building dynamic Web sites and establishing e-business systems. Validated to provide integration and interoperability with IBM WebSphere Studio, the system […]
Scalable conferencing system – New Products – Advanced Media Design’s MediaPOINTE System-Two The MediaPOINTE System-Two is designed for multiple participants in a work group conferencing environment, allowing any media source, or combination of sources, to be displayed by the operator on a full screen, in multiple windows on the screen or on multiple screens. There, […]
Has convergence innovation been stifled? Interoperability issuesand IP telephony growthcan be addressed with session initiation protocol – Guest Column Iain Milnes The standardization of IP telephony within the enterprise is expected to lower equipment prices, provide more choice in equipment suppliers and accelerate the innovation for convergence. Unfortunately, enterprise usage of IP telephony has not […]