virtual sales team: New roles for telesales and telemarketing, The
Barnwell, Mike
Imagine being able to leverage your company’s most…
Category: Telemarketing
Using call accounting to take control of your telephone expenses
Cady, Paula
Is it possible there are companies that do not have cal…
CTI applications – Today and future
Tang, Ben
The impact CTI technology has been far-reaching, affecting nearly everyone who uses a …
Understanding call accounting benefits
Galanti, Allison
Because telephone charges are commonly the third largest business expense af…
Working with difficult customers
Anthony, Mark
One of the greatest challenges for telemarketers is not letting the stress and frustr…
500 numbers: What they can do for your company
Schulman, Dan
As a salesman for an industrial product manufacturer, Roger rarely sees…
Business in the telemarketing capital of the world
Tehrani, Nadji
It’s been dubbed the telemarketing capital of the world, so in Sep…
Computer-telephony integration: An overview
Brady, John
Computer-telephony integration (CTI), which connects telephone systems with …
How the telemarketing industry is paid
In April 1994, we mailed a Confidential Compensation Questionnaire to 1,500 qualified telemarketing…
Turnover is linked to job involvement and organizational commitment
Martin, Thomas N
Past research on voluntary turnover has produce…