Working with difficult customers
Anthony, Mark
One of the greatest challenges for telemarketers is not letting the stress and frustr…
Category: Telemarketing
Help desk technology for diverse aplications
Fannin, Michael L
For the call center manager charged with selecting help desk technolo…
Preparing your staff for outstanding customer service
Steen, Sandra
Outstanding customer service is the key to success in today’s ul…
CTI’s introduction to the call center: What it means to you – Part II
Last month, we presented the first part of our interview with a sele…
How to help TSRs overcome call reluctance
Miller, Adrian
Anxiety because of actual or anticipated rejection by the prospect makes fo…
fastest-growing telemarketing companies – The first-annual survey and ranking of rising stars, The
The dual goal of virtually all profit-s…
Networking is the future of inbound/outbound call center integration
Reece, Roger
The days of single-function call centers are quick…
How the telemarketing industry is paid
In April 1994, we mailed a Confidential Compensation Questionnaire to 1,500 qualified telemarketing…
Business in the telemarketing capital of the world
Tehrani, Nadji
It’s been dubbed the telemarketing capital of the world, so in Sep…
Twelve months of motivation for telemarketing
Riebschlager, Cathy
“You can’t motivate anyone by standing still.” That’s the motto I …
