Looking ahead by looking back: Swift, even flow in the history of manufacturing
Schmenner, Roger W
LOOKING AHEAD BY LOOKING BACK: SW…
Category: Production and Operations Management
MODELING CUSTOMER SATISFACTION IN TELECOMMUNICATIONS: ASSESSING THE EFFECTS OF MULTIPLE TRANSACTION POINTS ON THE PERCEIVED OVERALL PERFORMANCE …
EMPLOYEE DEVELOPMENT: AN EXAMINATION OF SERVICE STRATEGY IN A HIGH-CONTACT SERVICE ENVIRONMENT*
Goldstein, Susan Meyer
A critical co…
Electronic Markets for Truckload Transportation
Caplice, Chris
A wide variety of electronic marketplace formats are used in the Truc…
An Empirical Analysis of the Effect of Supply Chain Disruptions on Long-Run Stock Price Performance and Equity Risk of the Firm
Hendricks,…
Why firms seek ISO 9000 certification: Regulatory compliance or competitive advantage?
Anderson, Shannon W
Proponents of ISO 9000 ce…
OUTPATIENT SCHEDULING IN HEALTH CARE: A REVIEW OF LITERATURE*
Cayirli, Tugba
This paper provides a comprehensive survey of research …
Adapting the QFD approach to extended service transactions
Dube, Laurette
This paper proposes an adaptation of quality function depl…
A dynamic process model of dissatisfaction for unfavorable non-routine service encounters
Dasu, Sriram
This paper explores the effec…
Competitive priorities: Investigating the need for trade-offs in operations strategy
Boyer, Kenneth K
COMPETITIVE PRIORITIES: INVEST…