Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Archives

COMPLIMENTING BEHAVIOR – THE COMPLIMENTER’S PERSPECTIVE
Otto, Sean D
ABSTRACT
Consumer complimenting behavior was first inves…

DELIGHTED CONSUMERS BUY AGAIN
Hicks, Jessica M
ABSTRACT
This article extends current research on the role of moderating varia…

Exploring alternative antecedents of customer delight
Kumar, Anand
ABSTRACT
Satisfaction researchers in marketing are in gene…

Customer compliments as more than complementary feedback
Kraft, Frederic B
ABSTRACT
Customer compliments as under-researched …

MEASURING CUSTOMER SATISFACTION: FROM PRODUCT PERFORMANCE TO CONSUMPTION EXPERIENCE
Bassi, Francesca
ABSTRACT
The aim of the …

CROSS-CULTURAL COMPLAINING BEHAVIOR? AN ALTERNATIVE EXPLANATION
Blodgett, Jeffrey
ABSTRACT
Consumer complaining behavior in t…

EFFECT OF COUNTER-EXPERIENTIAL MARKETING COMMUNICATION ON SATISFACTION AND REPURCHASE INTENTION, THE
Aron, David
ABSTRACT
Cou…

CONSUMERS’ EXPERIENCES, OPINIONS, ATTITUDES, SATISFACTION, DISSATISFACTION, AND COMPLAINING BEHAVIOR WITH VENDING MACHINES
Lee, Dong Hwan<…

POST PURCHASE BEHAVIORAL INTENTIONS: AN EMPIRICAL STUDY OF DISSATISFIED RETAIL CONSUMERS IN MEXICO
Hernandez, Mariana
ABSTRACT
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