B2B Strategies that Put the Customer Back in CRM
Carl Lehmann
Learn how to build on your existing infrastructure. This will enable y…
Category: eSeminars
Mobile Messaging
Rob Enderle
The wireless world has moved beyond beepers and two-way pagers. The advent of 802.11 hotspots, higher …
Best Practices for Customer Relationship Management
Zach Nelson
Enterprises today demand to know the kind of return on investment th…
Enterprise-Wide Regulatory Compliance Using Business Rules
Tim Peeples
Today’s corporations around the world are greatly impacted b…
World-Class Customer Care Through Business Process Management
Hank Barnes
In many industries, particularly financial services, the …
Becoming a managed service provider: Ziff Davis Enterprise MSP 2007 Survey
Charlene O’Hanlon
A growing number of solution providers…
Raised Floor – Obsolete Money Pit or Absolute Requirement for a Data Center
Ramesh Menon
Why is this a relevant question to an IT m…
Same-Quarter ROI With Microsoft Terminal Services
Frank Derfler
Today we know that reducing operating costs can be even more importa…
Measuring the Health of Your IT Governance Processes
Jeff Durbin
Today’s IT organizations have little insight into effective measure…
A Sneak Preview of Citirix GoToAssist 6.0:
Transforming Technical Support into Competitive Advantage
Aaron Goldberg
Imagine yo…
