Teleperformance USA And CallTech Communications Merge
Schelmetic, Tracey E
SR. Teleperformance, a Paris-based provider of outsourced…
Category: Customer Inter@ction Solutions
ICT Group Expands Maine Call Center
Schelmetic, Tracey E
ICT Group, a global company that provides support services to corporations,…
Business School Basics: Evaluating Technology Purchases Using Net Present Value
Reynolds, Penny
Most call centers acquire new techno…
Six Steps To Successful CRM-CTI Deployment
Pazak, Mike
The world of enterprise software shook when Oracle acquired PeopleSoft. Most …
eAgency Expands Nice Office’s SFA
Butcher, David R
eAgency Systems, a provider of on-demand CRM solutions for the small to medium-si…
IP Contact Center Technology: What You Need To Know (Part I)
Borodow, Eli
Multisite Contact Center Technology Centralization: Elimin…
WANT LOYAL CUSTOMERS? DON’T STOP AT SATISFACTION
Beck, Todd
Basic service delivery isn’t enough to differentiate an organization in …
Stop The Revolving Door – Five Best Practices In Contact Center Agent Training
Test-Peralta, Shelby
Leverage training strategies and…
Datamonitor Releases New Report: The Future Of Outsourcing
Schelmetic, Tracey E
Outsourcing is increasing its reach in terms of vert…
CIAC certification: A benchmark for performance excellence in call center management
Barry, Fredia
At some point, every industry mus…
