Business School Basics: Evaluating Technology Purchases Using Net Present Value
Reynolds, Penny
Most call centers acquire new techno…
Category: Customer Inter@ction Solutions
ICT Group Expands Maine Call Center
Schelmetic, Tracey E
ICT Group, a global company that provides support services to corporations,…
Teleperformance USA And CallTech Communications Merge
Schelmetic, Tracey E
SR. Teleperformance, a Paris-based provider of outsourced…
Eighteenth-annual top 50 inbound teleservices agencies ranking
CUSTOMER INTER@CTION Solutions(TM) Magazine’s
This is the eighteenth …
Salesforce.com: Just add personnel
Gallo, Michael
It’s hard to know when annual CRM system upgrades wear out their worth due to perp…
Customer Interaction Solutions Magazine’s 23rd Annual Top 50 Outbound Teleservices Agency Ranking
Schelmetic, Tracey E
This is the t…
Routing: The Foundation For Contact Center Optimization
Howell, Katrina
Increasingly, contact centers are shifting focus from cost-c…
CIAC certification: A benchmark for performance excellence in call center management
Barry, Fredia
At some point, every industry mus…
Lost In IVR: The Hidden Costs Of Pushing High-Value Customers Through Self-Service
Brown, Lois
“Your call will be answered in the or…
Profile For Success: What Makes A Good Call Center Agent?
McNally, Luke
For everyone in call center management who regularly has the…