How Do You Get Users to Adopt CRM?
Allan E. Alter
After more than 80 acquisitions in ten years, the sales staff at The Bank of New Y…
Category: CIO Insight
What’s Keeping Utility IT From Lighting Up?
In a recently published report (“The IT Utility: The Future of the Data Center”) by Westport, …
Mindshare: Team CIO
Darwin A. John
Our society tends to believe that all great leaders act as lone individuals. We want to crown one…
Time for a Redesign: Dr. Jakob Nielsen
Danish-born Dr. Jakob Nielsen, 46, who completed his doctorate in computer-human interaction at the…
Review: IT Is Too Important to Be Left to You
IT Governance:
How Top Performers Manage IT
Decision Rights for
Superior …
Expert Voice: James Champy on Re-Engineering
The work people do needs to be redesigned—reengineered is what we call it—in terms …
C-Meter: May 2002
It would seem that confidence is up, but a significant number of readers are biding their time. The May Confidence Meter…
Expert Voice: Etienne Wenger on Knowledge Management
How is knowledge created? And what’s the best way to put that knowledge to use? Those…
E-Commerce ROI: Many Happy Returns
In January, when Amazon.com reported its first profitable quarter ever—keeping its promise to Wall St…
Gauging Supply Chain Success
Supply chain management isn’t easy, and accurate demand forecasting is even tougher. We asked Dr. Hau Lee, th…