Canadian Manager, The Archives

How to profit from customer complaints: Turning problems into opportunities
Kevin Lawrence
Complaining customers are a scary proposi…

Alcohol and employees: Risks and responsibilities
Lauren M Bernardi
LEGAL WATCH
Many employers serve alcohol to their staff a…

Writing a Disciplinary Letter
Hagel, Dave
Well written disciplinary letters can be effective tools for managing performance. However…

Warning the following article contains many questions that may keep you awake at night!
Harvey Taphorn
Are you a company that does n…

Make strong relationships a priority
David Tait
Companies that make supplier relationships a priority are rewarded with better finan…

Explore how you think–your intellectual bandwidth
Jim Cathcart
Intelligence, intellect, smarts – or whatever you call it – seems to…

How to avoid risk by using secure document destruction: Why it pays to use an outside company to destroy sensitive documents
Al Trujillo</…

Panasonic offers PC-less presentations
Panasonic Broadcast & Television Systems Division (BTSD) has introduced two new LCD projectors that…