Webline provides Web collaboration tools
As the online consumer population continues to grow at an astonishing rate, so too, do the expect…
Category: Call Center Solutions
Majon International offers mail franchise program
Majon. International, an Internet marketing company, has introduced mallking.com, a coll…
PC-PBX and PC-ACD integration for a cutting-edge call center
Corning, Vince
Optimum customer satisfaction depends on a call center’s…
Employee retention improves with virtual routing systems
Baker, Alfred
One of the greatest internal threats to today’s call center i…
Co-sourcing: A winning alternative to outsourcing call center operations
Fuhrman, Frank L
We’ve come a long way from the early days …
Customer relationship management and the data warehouse
Jenkins, Drury
How much do you really know about your customers? Most people…
CRM cannot exist without ERM and VRM
Tehrani, Nadji
On a number of occasions in these editorials, I have mentioned that outstanding …
Preparing your e-commerce call center with a customer-centric technology framework: Part III
Talley, Bruce
The rapid expansion of e-…
How to buy CRM and call center technology and teleservices for the new millennium
Tehrani, Nadji
Selecting technologies for CRM (cus…
Oh what changes time hath wrought
Tehrani, Rich
Recently, I was reflecting on the early days of the call center market. In 1982 when…