Webline provides Web collaboration tools
As the online consumer population continues to grow at an astonishing rate, so too, do the expect…
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Call Center Solutions
28 posts
Majon International offers mail franchise program
Majon International offers mail franchise program
Majon. International, an Internet marketing company, has introduced mallking.com, a coll…
PC-PBX and PC-ACD integration for a cutting-edge call center
PC-PBX and PC-ACD integration for a cutting-edge call center
Corning, Vince
Optimum customer satisfaction depends on a call center’s…
Employee retention improves with virtual routing systems
Employee retention improves with virtual routing systems
Baker, Alfred
One of the greatest internal threats to today’s call center i…
Preparing your e-commerce call center with a customer-centric technology framework: Part III
Preparing your e-commerce call center with a customer-centric technology framework: Part III
Talley, Bruce
The rapid expansion of e-…
How to buy CRM and call center technology and teleservices for the new millennium
How to buy CRM and call center technology and teleservices for the new millennium
Tehrani, Nadji
Selecting technologies for CRM (cus…
Oh what changes time hath wrought
Oh what changes time hath wrought
Tehrani, Rich
Recently, I was reflecting on the early days of the call center market. In 1982 when…
When e-commerce meets the call center integration strategies for success
When e-commerce meets the call center integration strategies for success
Talley, Bruce
The e-commerce revolution is happening on man…
Workforce management with skills-based call routing: The new challenge
Workforce management with skills-based call routing: The new challenge
Leamon, Paul H
In today’s competitive environment, many call …
TMC labs: Integrity comes first
TMC labs: Integrity comes first
Tehrani, Rich
Many of you already know the history of TMC Labs. You’ll recall that as a Computer Eng…
