Call Center CRM Solutions Archives

Purchasing CRM software: A guide for small and medium-sized businesses
Nelson, Daren
Now that customer relationship management (CRM)…

SOFTGEN delivers Web-based call center application
SOFTGEN International, a computer-telephony integration (CTI) company, has introduced C…

Blue Pumpkin Software, Inc.: PrimeTime family
Blue Pumpkin Software, Inc. PrimeTime family
Phone: 877-257-6756
Web: www.blue…

Telephone system trends increase productivity
Boyd, Doug
In the small to medium-sized business environment, the explosive growth of …

Study predicts 40 percent of small businesses to have Web sites by end of year
The Kelsey Group and ConStat, Inc. released research findin…

Primus and supportindustry.com unveil survey results on trends in e-support and Web self-service
Primus, a provider of e-service solutions…

Headset manufacturers’ roundup
Hadsets have been a feature in call centers for a very long, time, but the incidence of their use has been …

Infinium’s ASP-Model CRM
Infinium’s ASP-Model CRM
For companies desiring to deploy a Web-based CRM solution in a short period of ti…

Associated Global Systems offers freight shipping program for e-commerce
Associated Global Systems (AGS), a heavyweight delivery specialis…

Correction…
In the January 2000 issue of CALL CENTER CRM Solutions(TM), DialAmerica’s corporate affiliation was incorrectly stated. The …