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HealthCare Benchmarks and Quality Improvement

Researchers unveil tool to predict cardiac death risk: identifying high-risk patients can guide treatment

Researchers unveil tool to predict cardiac death risk: identifying high-risk patients can guide treatment An international group of researchers has created a risk-predicting tool that enables clinicians to calculate the chances that a particular patient will die within six months of going home from the hospital after a heart attack or unstable angina episode. Their […]

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HealthCare Benchmarks and Quality Improvement

`positive thinking’ brought to identifying, solving problems

Appreciative inquiry: a radically different approach to change: `positive thinking’ brought to identifying, solving problems Key Points * Appreciative Inquiry, or AI, seeks to identify what went right and duplicate the experience. * Adjustment in thinking may be difficult for defensive-minded health care professionals. * Likelihood of success appears greater when smaller groups are involved. […]

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HealthCare Benchmarks and Quality Improvement

tool was first developed, used by the military

SBAR initiative to improve staff communication: tool was first developed, used by the military Key Points * Poor communication seen as a root cause of many adverse events. * A pilot program will be conducted in the critical care unit as part of a totally new overall approach to quality. * Tool ultimately will become […]

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HealthCare Benchmarks and Quality Improvement

Effective patient grievance policy can be vital tool for improvement; every facility is different; make sure policy fits your organization

Effective patient grievance policy can be vital tool for improvement; every facility is different; make sure policy fits your organization Key Points * Even if it were not required, quality managers would implement patient grievance policy. * Hurt, frightened patients may be more likely to complain. * Know the difference between a complaint and a […]

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HealthCare Benchmarks and Quality Improvement

Kiosks win patient kudos and speed registration: $140 million effort enhances patient-centered care

Kiosks win patient kudos and speed registration: $140 million effort enhances patient-centered care Key Points * Program is part of systemwide clinical transformation initiative. * Self-service technology is one way to make patient experience faster, safer, better. * Incremental revenue from more frequent appointments helps system pay for itself. A series of MediKiosks, designed by […]

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HealthCare Benchmarks and Quality Improvement

checklist helps team follow care plan

Checkoffs play key role in SICU improvement: checklist helps team follow care plan Key Points * Unit sees 25% drop in mortality following implementation of new form. * Checklist not a to-do list, but enumeration of clinical, safety goals. * All members of the multidisciplinary team are involved in process. A patient daily goals checkoff […]

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HealthCare Benchmarks and Quality Improvement

New tool adds structure, productivity to meetings: pre-existing tool adapted to strategic goals

New tool adds structure, productivity to meetings: pre-existing tool adapted to strategic goals All Saints Healthcare, a multifacility system in Racine, WI, has adapted a pre-existing template for meeting structure to more closely mesh with its strategic goals, creating a more organized meeting process while at the same time reinforcing key mission and vision messages […]

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HealthCare Benchmarks and Quality Improvement

quality pros see opportunity to identify system, process problems

Tracer methodology: how it can help you improve quality: quality pros see opportunity to identify system, process problems Any time the Joint Commission on Accreditation of Healthcare Organizations (JCAHO) adds a new requirement to the survey process, quality professionals are obligated to become conversant with it to ramp up for their next survey. But if […]

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HealthCare Benchmarks and Quality Improvement

CEOs are paying more attention to public data

What pay for performance can mean for quality managers: CEOs are paying more attention to public data Make no mistake about it. Hospital CEOs are paying greater attention these days to the growing number of report cards and other publicly available comparable data that show where their facilities stand vis-a-vis the competition. While quality managers […]

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HealthCare Benchmarks and Quality Improvement

ADA, Kaiser using modeling in DM efforts: web site will recommend customized treatments

ADA, Kaiser using modeling in DM efforts: web site will recommend customized treatments – American Diabetes Association A new web site designed by the American Diabetes Association (ADA) in Alexandria, VA, and Kaiser Permanente in Oakland, CA, will recommend customized treatment plans for diabetes patients. The plan uses a complex software program called Archimedes to […]