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HealthCare Benchmarks and Quality Improvement

all can participate via interactive programming

Closed-circuit TV wins fans in children’s hospital: all can participate via interactive programming Key Points Programming eases sense of isolation, promotes family bonding. * Patients can watch in rooms, clinics, emergency department, and intensive care unit. * Child Life specialists help normalize stay, relieve pre-procedure anxiety. An innovative closed-circuit TV (CCTV) network at a children’s […]

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HealthCare Benchmarks and Quality Improvement

A positive sentinel event? AI says it’s possible; use root-cause analysis in excellent outcomes, too

A positive sentinel event? AI says it’s possible; use root-cause analysis in excellent outcomes, too – appreciative inquiry Key Points * Identifying the process increases the likelihood of recreating success stories. * Emphasizing good performance boosts morale, and aids recruitment and retention. * Learned processes can be transported to other areas of the hospital. (Editor’s […]

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HealthCare Benchmarks and Quality Improvement

IOM to study alternative, complementary medicine

IOM to study alternative, complementary medicine – Institute of Medicine The National Center for Complementary and Alternative Medicine (NCCAM) and 16 Federal cosponsors have unveiled plans for an Institute of Medicine (IOM) study of the scientific and policy implications of the use of complementary and alternative medicine (CAM) by the American public. The $1 million, […]

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HealthCare Benchmarks and Quality Improvement

Health care organization shares the wealth with `benchmarking days’; site visits from other institutions yield two-way learning process

Health care organization shares the wealth with `benchmarking days’; site visits from other institutions yield two-way learning process – Baptist Health Care Corp Being a nationally recognized health care system certainly has its benefits, the most obvious being “front-of-mind” awareness and a favorable perception among potential patients. But Baptist Health Care Corp. of Pensacola, FL, […]

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HealthCare Benchmarks and Quality Improvement

simultaneous opening of clinic key to QI success

Collaborative effort sees improvement in LOS: simultaneous opening of clinic key to QI success Evergreen Healthcare in Kirkland, WA, has used a combination of collaboration with an outside consultant and a diverse in-house team to achieve dramatic reductions in lengths of stay (LOS) and readmission rates for congestive heart failure (CHF) patients. The concurrent opening […]

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HealthCare Benchmarks and Quality Improvement

up to 20% increase in bed capacity possible

Patient flow product taps hidden capacity: up to 20% increase in bed capacity possible Capacity limits and bed shortages lead to difficult decisions for hospital administrators, including whether to cancel surgeries, build new facilities, add staff, or continue to divert patients to other hospitals. Yet, according to Stockamp & Associates Inc., a Portland, OR-based national […]

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HealthCare Benchmarks and Quality Improvement

sessions are heart of customer service improvement

East-west synthesis drives change model: sessions are heart of customer service improvement The unique fusion of a process for major change created at the Harvard School of Business and a Japanese business culture model where change is driven by department managers and staff rather than by top leadership has helped power a successful customer service […]

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HealthCare Benchmarks and Quality Improvement

Study finds much higher rate of annual errors: research examines three years of Medicare records

Study finds much higher rate of annual errors: research examines three years of Medicare records Key Points * Institute of Medicine’s use of health care worker’s comments about charts may help explain discrepancies. * Study indicates nearly $3 billion in excess Medicare costs every year. * Superior hospitals had five deaths per 1,000 less than […]

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HealthCare Benchmarks and Quality Improvement

Pfizer to bar code drugs to reduce dispensing errors: codes can be read by bar code readers

Pfizer to bar code drugs to reduce dispensing errors: codes can be read by bar code readers – Pfizer Inc New York City-based Pharma company Pfizer, Inc. will use a new bar code technology on its hospital unit-dose products in an effort to help reduce dispensing errors at hospitals and pharmacies nationwide. The bar code […]

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HealthCare Benchmarks and Quality Improvement

but quality gaps remain in some areas

NCQA highlights benefits of quality measurement: but quality gaps remain in some areas After 10 years of collecting, analyzing, and reporting quality data, the National Committee for Quality Assurance (NCQA) asserts in its latest report, The State of Health Care Quality 2006, that the results demonstrate “the long-term transformative effects of quality measures over the […]