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ABA Bank Marketing

Tool helps to acquire customers, grow deposits

Tool helps to acquire customers, grow deposits DepositPlus is a name of a new strategic service designed acquire new customers and to generate larger deposit balances. The “turnkey tool” is offered by Goldleaf Financial Solutions Inc., Brentwood, Tenn. The service helps the institution acquire deposits through a more targeted and strategic approach. The company says […]

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ABA Bank Marketing

Desperately seeking one, single, solitary relationship

Desperately seeking one, single, solitary relationship Robert Hall Dimension Data surveyed 300 call centers in 36 countries across five continents … From 1997 to 2007 key performance metrics indicated a significant deterioration of quality service in contact centers. Call abandon rates … increased nearly 127 percent … annual agent attrition rate rose by 93 percent. […]