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Public Manager, The

theory and practice; a practical lesson in how to tackle the multi-faceted problems in the workplace

Taming wicked problems: theory and practice; a practical lesson in how to tackle the multi-faceted problems in the workplace Raymon R. Bruce The Civilian Personnel Flight supports the 49th Fighter Wing of 117-A Stealth fighters at Holloman Air Force Base (AFB) in New Mexico. The staff had been struggling with the problem of managers wanting […]

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Public Manager, The

Customer-Defined Quality in a Networked World

Customer-Defined Quality in a Networked World Linda M. Doherty Quality in the information technology (IT) world may be defined by customers in the following terms: * Understand strategic objectives. The IT service provider should deliver support consistent with the strategic intent of the organization. Internal organizational needs should be included in the overall strategic plan […]

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Public Manager, The

the federal manager in the 21st century

New ideas, old challenges: the federal manager in the 21st century A.C. Hyde Report of the National Academy of Public Administration: “The 21st Century Federal Manager: A Study of Changing Roles and Competencies,” July 2002. Technology is running rampant. Organizational hierarchies are crumbling. Budgets are leaner and meaner. Communications are now moving laterally. Workforces are […]