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Public Manager, The

Civil-Military Relations in Democracies Today

The Culture of Military Bureaucracy: Civil-Military Relations in Democracies Today Gregory D. Foster Are military professionals unaware of their own civic and strategic illiteracy? One of the most significant issues facing any democracy today, not least the United States, is the current state of civil-military relations. Why should the relationship between the military and society […]

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Public Manager, The

The end of HRM

The end of HRM A.C. Hyde Now on to the next of our “final four” issues in Views, where we examine the four core management functions of government: budgeting, human resources management (HRM), information technology (IT) management, and performance management. In the spring/summer issue, we addressed how realistic and workable budgeting is. In the fall […]

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Public Manager, The

The Washington Monument Syndrome

The Washington Monument Syndrome Grimaldi Give `em the Hook Every several years enough stuff accumulates in the public sector that one just has to stand up and shout “GIVE ‘EM THE HOOK!!!!” We all know the events that fit the profile. They are the ones that are so outlandish, so stupid, so insulting, so beyond […]

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Public Manager, The

A Time of Opportunity or a Time of Calamity?

An Aging Workforce: A Time of Opportunity or a Time of Calamity? Robert M. Tobias How agencies can seize the opportunity to fill the workplace with truly qualified employees and create a satisfying workplace that increases productivity. Over the next five years, one of every five federal employees will retire. The government will have to […]

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Public Manager, The

implications on the first ever ranking of federal agencies by the Partnership for Public Service and American University’s Institute for the Study of Public Policy Implementation to promote excellence and improve performance within government

Making the federal government a “best place to work”: implications on the first ever ranking of federal agencies by the Partnership for Public Service and American University’s Institute for the Study of Public Policy Implementation to promote excellence and improve performance within government Phil Beekman When the Partnership for Public Service (PPS) and American University’s […]

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Public Manager, The

Fulton County Human Services shares its experience with surveys and recommends ways to use them to improve customer satisfaction

Measuring customer service quality in local government: Fulton County Human Services shares its experience with surveys and recommends ways to use them to improve customer satisfaction Brenda Sullivan This article explores how the SERVQUAL service quality model can be adopted by and applied in a human service agency. The Fulton County Georgia, Human Services Department […]

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Public Manager, The

theory and practice; a practical lesson in how to tackle the multi-faceted problems in the workplace

Taming wicked problems: theory and practice; a practical lesson in how to tackle the multi-faceted problems in the workplace Raymon R. Bruce The Civilian Personnel Flight supports the 49th Fighter Wing of 117-A Stealth fighters at Holloman Air Force Base (AFB) in New Mexico. The staff had been struggling with the problem of managers wanting […]

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Public Manager, The

Customer-Defined Quality in a Networked World

Customer-Defined Quality in a Networked World Linda M. Doherty Quality in the information technology (IT) world may be defined by customers in the following terms: * Understand strategic objectives. The IT service provider should deliver support consistent with the strategic intent of the organization. Internal organizational needs should be included in the overall strategic plan […]

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Public Manager, The

the federal manager in the 21st century

New ideas, old challenges: the federal manager in the 21st century A.C. Hyde Report of the National Academy of Public Administration: “The 21st Century Federal Manager: A Study of Changing Roles and Competencies,” July 2002. Technology is running rampant. Organizational hierarchies are crumbling. Budgets are leaner and meaner. Communications are now moving laterally. Workforces are […]