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Bank Technology News

Clarke American Checks Receives Prestigious Malcolm Baldrige Award

Clarke American Checks Receives Prestigious Malcolm Baldrige Award Charlyne McWilliams Clarke American Checks Inc. recently was lauded for its efforts to improve operations when the company received the 2002 Malcolm Baldrige National Quality Award in the manufacturing category. Clarke American, based in San Antonio, TX, provides a wide range of products and financial services to […]

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Credit Cards: Processing and Service Linked

Credit Cards: Processing and Service Linked Charlotte Dunlap Industry experts who are expecting a slowdown in the credit card industry during the next 10 years, advise banks to form strategic partnerships to help develop new products and gain market share. Bank of America was looking to do just that when it opted to outsource its […]

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Getting More Than Just Cash from Auto Tellers

ATM FUNCTIONALITY: Getting More Than Just Cash from Auto Tellers Michael Sisk There are now one million atms in the world-twice the number of bank branches. These machines are the face of the bank to retail consumers and potential customers-40 billion transactions each year globally-yet the look and primary use of the machine, dispensing cash, […]

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Keeping Employees from Wasting Company Time

Employee Monitoring: Keeping Employees from Wasting Company Time John Adams Technology that allows bosses to peek into how workers are using the Internet and email, call it “executive” spyware, is the third rail in corporate security. Nobody likes to be spied on, and most execs don’t readily volunteer that they use monitoring software-or even that […]

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Insurance House Finds A New Definition of ROI

Insurance House Finds A New Definition of ROI John Adams Robert Golden Director of strategic business services Insurance House When Insurance House named Robert Golden director of strategic business services about two and a half years ago, it was clear to him the firm’s technology operation needed a house cleaning. Figuring out what rooms should […]

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OUTSOURCING: Banking Decisions On Core Data

OUTSOURCING: Banking Decisions On Core Data Matthew Miller Homestreet bank is on the move. With $1.7 billion in assets, the mortgage-driven Seattle bank is aggressively expanding its retail banking operations across the Northwest. First step: outsourcing the institution’s core data processing. The bank’s strategists turned to data processor Open Solutions Inc. (OSI) to manage its […]

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Client Demands Force B2Bank Integration

Wholesale Banking: Client Demands Force B2Bank Integration Glen Fest Over the years, Russell Investment Group developed an internal expertise to handle data interchange with its clients and partners. IT teams for the Tacoma, WA-based company would patiently work through the tedium of syncing protocols and firewall ports for each new client feed added to Russell, […]

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Next-Generation Lending And Benefits of Scoring

Next-Generation Lending And Benefits of Scoring It is time. The lending process is at the threshold of major change. These will be not just incremental changes, but big, radical hard-to-imagine changes. Today’s lender also faces unparalleled evolution, for his conventional credit skills soon will be outdated. Tomorrow’s loan officer will need dramatically different skill sets […]

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Citi Direct(s) A Do-over For Internet-only Banking

E-banking: Citi Direct(s) A Do-over For Internet-only Banking Glen Fest Catherine Palmeiri describes differences so stark between Citibank Direct and Citi f/i, she belongs on an episode of “The Frontier House.” The managing director of Citibank.com makes old-school Internet banking sound like life without television and running water as she runs down what’s available at […]