Training reinvented: at Rockwell Collins, a three-year learning-program overhaul cut costs by nearly 40 percent annually, and delivered more training to more employees. Here’s how it was done

Training reinvented: at Rockwell Collins, a three-year learning-program overhaul cut costs by nearly 40 percent annually, and delivered more training to more employees. Here’s how it was done – Training

Carroll Lachnit

When Cliff Purington arrived in 1998 as manager of learning and development at Rockwell Collins, a manufacturer of communication and aviation electronics, he checked into the company’s training-history database. “I thought it would be rich with core competencies, and all I had to do was find the repeat courses to see what they were,” he says.

But only 22 percent of the 1,400 individually titled classes had been repeated. Most of the course materials, developed in-house at a cost of $120 million, were unused. “We’re not talking small change,” Purington says. “It also told me that we didn’t have a good connection back to the business, or a good needs analysis to see if training really was the issue.”

He said the situation was not unusual for a large organization. “It was one of these cases where the folks in training were getting calls from line management, requesting very specific training.” Often, he said, training wasn’t really the fix that was needed.

It might have been unclear roles and responsibilities or any number of other problems. But managers tended to identify training as the solution, even if it really wasn’t. Since then, Purington has put in place a new cost-saving, business-driven learning strategy, based on six objectives:

* Link learning directly to business objectives. The training staff’s job now is to work with the business groups to evaluate their training needs, make sure they’re tied with the company’s business objectives, and, if training is the solution or would be of benefit, work with outside vendors to develop training programs.

* Locate classes close to the work environment to provide students with easier access. When Purington began working at Rockwell Collins, all training for the company’s 17,500 employees, who work at 26 locations around the world, was done in classrooms at the company’s headquarters in Cedar Rapids, Iowa. The result was a lot of expensive travel and layer upon layer of scheduling difficulties.

* Make learning accessible worldwide, 24 hours a day, seven days a week.

* Deliver the highest quality learning.

* Reduce the cost of training by 40 percent.

* Increase available curriculum by 40 percent.

An example of a business-driven program that provides more learning in a more accessible form at lower cost is the course the company offers to engineers in electromagnetic interference. Previously, when courses were held only in Cedar Rapids, it would have taken 13 years to train all the engineers who needed the information, Purington says. Working with outside vendors, Purington and his staff created a Web-based course that delivered in 9 hours what took 22 hours to present in a classroom. “It has more content, and it’s available 24/7 in the work environment, because it’s online,” he says.

Now, in the second year of the three-year learning-program overhaul, 80 percent of the company’s training is available in alternative formats, including the Web and CD-ROMs. There are 450 online courses, such as ethics training, data processing, computer programming, diversity, and interpersonal skills, an increase since 1998 of 250 percent. There are still 50 courses taught in the classroom, all complex engineering classes in which student-instructor interaction is crucial. In the first year of the new learning program, the company saved $6.37 million in training costs–or 38 percent. This year, it’s on target to save 56.79 million–or 39 percent.

Here is Purington’s formula for training success: “Get connected to the business groups as quickly as possible. Service the people you’re there to service. Find out their needs, and how best you can deliver. Develop rapport and trust with the business groups, and then deliver what you say you’re going to deliver. That’s how you keep your budget from being cut.”

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Kathy Capelle: kcapelle@bigby.com

Bresnahan Group, The

www.bresnahangroup.com

BT.Novations

www.bt.novations.com

Business Speech improvement

www.speechtraining.net

C.G. Wright & Associates, Inc.

www.cgwa.com

Cardiac Rescue

www.cardiacrescue.com

Catalyst Performance Solutions

www.catalystperformancesolutions.com

CDI Technical Services

www.cdicorp.com

Center For Management & Organizational Effectiveness

www.cmoe.com

Circle of Life Holistic Programs

www.circle-sf-life.net/wristrx.html

Communicate for Results!

www.communicate4results.com

Consulting Partners

www.consultingpartners.com

Cornerstone Consulting

www.cornerstone-consults.com

Corporate Training Solutions

www.CTS-CorporateTraining.com

CreativeDepartmentUSA

www.brandbooster.com

2408 Hollywood Blvd.

Hollywood, FL 33020

954-927-7555

Crystal Clear Concepts Inc.

www.ccconcepts.com

Decker Associates, Inc.

www.deckertraining.com

DigiTerra Inc.

www.digiterra-inc.com

Donini Associates

www.doniniassociates.com

6231 Kellogg Drive

McLean, VA 22101

703-893-8109

Edcor

www.edcor.com/home.html

EEI Communications

www.eeicommunications.com

Encore Business Coaching

www.encorecoachinq.com

205 Ramblewood Parkway

Mount Laurel, New Jersey 08054

856-866-9990

ExpertMagazine.com

www.expertmagazine.com

Gardner Training Resources

www.gardnertraining.com

Gatto Training Associates

www.rexgatto.com

Hill Associates

www.hill.com

IHS Helpdesk Services

www.ihshelpdesk.com

Information Mapping

www.infomap.com

Language & Culture Worldwide, LLC

LCW is an intercultural consulting firm, helping organizations design, develop, and deliver training in the languages, locations, and cultures of their global workforce. *We develop cross-cultural skills and mindsets through training for international assignments and repatriations. *We assist in the successful adaptation and delivery of trainings for international audiences. *We offer management consulting services to help ensure the success of your global corporate initiatives. Our clients have included Fortune 500 companies, non-profits, and government agencies.

www.languageandculture.com

1300 East 47th Street, #170

Chicago, IL 60653

773-755-5869

Monica Francois:

mfrancois@languageandculture.com

Learnframe

www.learnframe.com

Learning-Edge Inc.

www.learningedge.com

Measure-X

www.measure-x.com

Milt Wright & Associates, Inc.

www.usais.org

My Cyber Support Consulting

www.mycybersupport.com

Negotiating Skills

www.negoskills.com

Nelson Motivation, Inc.

ww.nelson-motivation.com

Options Success Coaching and Training

www.successoptions.com

Pachter & Associates

www.pachter.com

Pope & Associates

www.popeandassociates.com

Prometheus Training Corporation

www.ptrain.com

Provant

www.provant.com

Provant Media

www.provantmedia.com

Quantum Leap Solutions

www.qlsolutions.com.au

Sandy Ewing Communicates

www.SandyEwing.com

Seyfarth Shaw At Work

www.seyfarth.com/home.asp

Shenny Enterprises

www.flomo.com

Special Projects Consulting

www.summitcollaborative.com

Storm Surge Communications

www.stormsurgecomm.com

SuperbSpeakers.Com

www.superbspeakers.com

Sylvan Learning Systems

www.educate.com

Synapse the Resultancy Inc.

www.theresultancy.com

Syntopic Intelligence

www.syntopic.net

T3 Solutions

www.t3solutions.net

Techspedite Corporation

www.techspedite.com

The Fortino Group

www.fortino.com

The Forum Corporation

ww.forum.com

The Management Center

www.gsb.stthomas.edu/mgmtctr

The Opportunity Thinker

www.LyndaCurtin.com

Time/Design

www.timedesign.com

Training by Design

www.trarningbydesign.com

Universal Challenge Center

www.universalchallenge.org

Universal Training

www.universaltraining.com

900 Skokie Blvd., Ste. 104

Northbrook, IL 60062

847-498-9700

World Spectrum Communications, Inc.

www.worldspectrum.com

Culture and Language

ALTA Language Services

www.altalang.com

Auralog Inc.

www.auralog.com

Communilect

www.communilect.com

Dialogue French and Spanish Training in Europe

www.buildingyourself.com/dialogue

ELS Language Centers

www.els.com/body_stpete.htm

Englishtown Inc.

www.englishtown.com

Global intercultural Services

www.globalintercultural.com

Language & Culture Worldwide, LLC

LCW is an intercultural consulting firm, helping organizations design, develop, and deliver training in the languages, locations, and cultures of their global workforce. “We develop cross-cultural skills and mindsets through training for international assignments and repatriations. “We assist in the successful adaptation and delivery of trainings for international audiences. *We offer management consulting services to help ensure the success of your global corporate initiatives. Our clients have included Fortune 500 companies, non-profits, and government agencies.

www.languageandculture.com

1300 East 47th Street, #170

Chicago, IL 60653

773-755-5869

Monica Francois:

mfrancois@languageandculture.com

Syracuse Language, Inc.

www.syrlang.com

The Whittaker Group

www.prospeech.com

Vista Language Services

www.vistalanguage.com

Window on the World, Inc.

www.windowontheworldinc.com

100 N. 6th St., Suite 300A

Minneapolis, MN 55403

612-338-3690

Workplace Spanish, Inc.

www.WorlplaceSpanish.com

225 Willow Brook Drive, Suite 3

Roswell, GA 30076

770-993-4075

Diversity

1 Day Employment Discrimination Awareness Training

www.legalpitfalls.com

AGTS

www.agts.com

Bashen Consulting

www.bashenconsulting.com

1616 S.Voss, 10th Floor

Houston, Texas 77057

713-780-8056

BusinessTrainingMedia.com

www.businesstrainingmedia.com

4694 White Oak Avenue

Encino, CA 91316

818-789-2188

CDAWN Learning

www.cdawnlearning.com

5415 North Lakeshore Drive

Holland, Michigan 49424

714-378-1550

Diversity Training University

www.diversityuintl.com

Griggs Productions

www.griggs.com

intercultural Communication Institute

www.intercultural.org

J. Howard & Associatas, Inc.

www.jhoward.com

Quality Media Resources, Inc.

www.QMR.com

10929 SE 23rd Street

Bellevue, WA 98004

425-455-0558

TreeLine Training

www.treelinetraining.com

3405 Penrose Place, Suite 206

Boulder, CO 80301

800-288-1962

Executive Education

A Div. of Mustard Seed Investments

www.syntopic.set

American Management Association

www.amanet.org

Birmingham Chamber of Commerce & Industry Training

www.bctratiing.co.uk

California Institute Of Technology, Industrial Relations Center

www.irc.catech.edu

Centre for Strategic Management

www.csmintl.premierdomain.com

Darden Executive Education-University of Virginia

www.darden.virginia.edu

eCornell

www.ecornell.com/online/hre36

Educational Discoveries–Part of the Provant Solution

www.ediscoveriesinc.com

Farr Associates, Inc.

www.farr.net

Instigo.com

www.instigo.com

Interaction Associates

www.interactionassociates.com

Interaction Associates, Inc.

www.interactionassociates.com

Internet Products, Inc.

www.internetproducts.com

ITI-Information Technology Institute

www.iti.com

Management Concepts

In today’s marketplace, your greatest strength lies in the talent of your people. Founded in 1973, Management Concepts is a global provider of quality training, consulting, and performance improvement solutions. Working with clients as partners, we define needs and develop customized solutions to help employees at all levels achieve organizational goals. Our unique Applied Learning Process ensures that what is learned during training is put to practice in the workplace to create real, measurable results. We provide high-impact training in Leadership & Management and Project Management-and an array of consulting and performance improvement services, including needs assessment, change management, executive and leadership coaching, action learning, teambuilding, succession, planning, and 360-degree assessment.

www.managementconcepts.com

8230 Leesburg Pike

Vienna, VA 22182

703-790-9595

Elise Freedman:

efreedman@managementconcepts.com

Management: Possible

www.managementpossible.com

National Leadership Institute

Enhance your leadership potential with the National Leadership Institute (NLI). A part of University of Maryland University College and a network associate of the Center for Creative Leadership, NLI delivers leadership development programs for managers and executives of all levels. Programs are delivered at the NLI headquarters in Maryland and through online education. Executive coaching and customized programs are also available.

www.umuc.edu/nli

3501 University Blvd. East

Adelphi, MD 20783

877-999-7195

Mark Grace: nli@umuc.edu

Nova Southeastern University

www.sbe.nova.edu

Odyssey Strategies International

www.odysseysi.com

Ruhanen Group

www.ruhanengroup.com

Talkingfork

www.talkingfork.com

The Training Oasis, Inc.

www.thetrainingoasis.com

Tompeterscompany!

www.tompeters.com/training

UCLA Executive Education Programs

www.anderson.ucla.edu/programs/execed

University Alliance

www.universityalliance.com

University of Tennessee, Center for Executive Education

www.thecenter.utk.edu

Walden University

www.waldenu.edu

Financial/Retirement Planning

EDSA Group, inc., The

www.theedsagroup.com

Financial Finesse

www.ffcorporate.com

Varrix

www.varrix.com

HR Education Programs

A. E. Roberts Company

www.aeroberts.com

AIM Learning Group, Inc.

www.aimlearninggroup.com

10506 lustin Drive

Des Moines, IA 50322-3730

877-444-2230

Americas Learning Exchange

www.alx.org

American Payroll Association

www.americanpayroll.org

ASTD

www.astd.org

Audio Graphics Training Systems Inc.

www.agts-web.com

AvidLearn Inc.

www.avidlearn.com

Bisk CPA Review

www.cpaexam.com

Bisk Education inc.

www.cpeasy.com

Capella University

Capella University has partnered with SHRM [R] to create an online prep course for the PHR/SPHR certification exam. This 12-week course, based on the SHRM [R] Learning System, builds core HR competencies in an intimate, online format that fits your busy lifestyle. Register for our next course online, or call for group discount information.

www.capellauniversity.edu

222 S. 9th St., 20th Floor

Minneapolis, MN 55402

888-CAPELLA (227-3552)

Cardean University

www.cardean.edu

Chapman University

www.chapman.edu

Claremont Graduate University

www.cgu.edu

Coastal Training Technologies Corp

www.coastal.com

COBRAhelp.com

www.COBRAhelp.com

Colorado State Univ. Educational Outreach

www.csu2learn.colostate.edu

Computer Horizons Education Division

www.computerhorizons.com/training

Cornell University

www.ilr.cornell.edu

Council on Education in Management

www.counciloned.com

Creative Training Techniques International Inc.

www.creativetrainingtech.com

Disney Institute, The

www.disneyseminars.com

eKnowledge Group

www.eknowledgegroup.com

Ergoteam, Ltd.

www.ergoteam.net

HR 2000 Partners

www.hr2000partners.com

HRD Press & Training House

From HRD Press and Training House, a leading HR and training publisher, online assessments and tests to improve selection processes, performance management, and training. Also over 250 training and HR solutions at http://www.hrdpress.com. Online Employee Screening & Selection: TotalView, Definitive pre-employment test to identify high performers and optimize “job fit”. FirstView, The best 15 minute cognitive and personality screening tool on the market. Counter Productive Behavior Index, Minimize risks in dependability, aggression, substance abuse, honesty, and computer abuse. Online 360 Feedback and Management Assessment: Managerial Assessment of Proficiency, Assess managers against an unparalleled benchmark. PS Leader, Comprehensively target leadership development needs at 1/2 the cost.

www.hrdpress.com/promo/demosel.asp

22 Amherst Road

Amherst, MA 01002

800-822-2801 ext.122

Randy Phillips: randy@hrdpress.com

Industrial Relations Center, University of Minnesota

www.irc.csom.umn.edu

ITC Learning Corporation

www.itclearning.com

LearnSource

www.learn-source.com

Linkage, Inc.

www.linkageinc.com

Monad Trainer’s Aide, Inc.

www.monadtrainersaide.com

Montgomery Work-Life Alliance

www.worklifemontgomery.org

National Labor Management Association

www.nlma.org

OnQue Technologies, Inc.

www.onque.com

ReadyGo, Inc.

www.readygo.com

Recruiting-Online.com, Inc.

www.recruiting-online.com

Richard Chang Associates, Inc.

www.richardchangassociates.com

15265 Alton Parkway, Suite 300

Irvine, California 92618

949-727-7477

Richardson Co. Training Media

www.rctm.com

13 Creekwood Ln SW

Lakewood, WA 98499

800-488-0319

Rockville Pictures

www.rockvillepictures.com

Tek.Xam

www.tekxam.com

The Chicago School of Professional Psychology

www.csopp.edu

The Fielding Institute

www.fielding.edu

The George Washington University Center for Professional Development

In today’s highly competitive environment, many HR professionals are seeking national certification. Certification is an essential tool for maintaining high professional standards and demonstrates that the individual has accepted the personal challenge to stay abreast of new developments in the human resource field. The GW Center for Professional Development’s Human Resource Management Program is designed to help anyone involved with, or interested in, human resource management to develop a comprehensive understanding of human resource management principles and concepts. Students may choose to complete the specific requirements for any of the following four options: Fundamentals of Human Resource Management, Human Resource Management Certification Preparation, Payroll Professional Learning Series, Certified Employee Benefits Specialist.

www.gwu.edu/~cpd/programs/CWEB/index.html

2029 K Street, NW, Suite 700

Washingon, DC 20006

202-973-1175

Michael Rendon: mrendon@gw-solutions.com

The Learning Library

www.learninglibrary.com

University of Maryland Baltimore County

www.continuinged.umbc.edu

Upper Iowa University Online Program

Earn your accredited MBA through Upper Iowa University’s Online Program with an emphasis in Human Resources Management or Organizational Development. No residency requirement. Asynchronous courses fit your schedule. Nationwide faculty and international student body provide robust learning. 8-week terms start every two months. Regionally and IACBE Accredited, Convenient and Affordable.

www.uiu.edu

605 Washington Street

Fayette, IA 52142

Workindexcom

www.workindex.com

Leadership Training

A PMLeader Co.

www.pmleader.com

Academy For Leadership Management, LLC

www.leadershipconnect.com

AIM Learning Group, Inc.

www.aimlearninggroup.com

10506 Justin Drive

Des Moines, IA 50322-3730

877-444-2230

Applied Performance Strategies, Inc.

www.aps-online.net

10320 Little Patuxent Parkway, Suite 300

Columbia, MD 21044

410-715-0800

Battley Performance Consulting, Inc.

www.wisemind.com

Being First, Inc.

www.beingfirst.com

BlessingWhite

www.blessingwhite.com

BlueSky Leadership

www.4BlueSky.com

BusinessTrainingMedia.com

www.businesstrainingmedia.com

4694 White Oak Avenue

Encino, CA 91316

818-789-2188

Career Systems International

www.careersystemsintl.com

Center for Creative Leadership

www.ccl.org

ChartHouse Learning

From the company who made the term paradigm shift an intrinsic part of business thinking in the 90s, Charthouse Learning brings you FISH! Philosophy. Our ground-breaking film FISH! is the best selling business film in the world and our first book, FISH!, has more than 1,000,000 copies in print. Find out why Fortune 100 companies, hospitals, schools and others are diving into FISH! Philosophy and netting huge personal and professional rewards. Visit us at www.charthouse.com

www.charthouse.com

221 River Ridge Circle

Burnsville, MN 55337

800-328-3789

Peggy Hanson: chart@charthouse.com

Churgin Communications & Coaching

www.churgin.com

Coaching.com

www.coaching.com

Competitive Solutions Inc.

www.competitive-solutions.net

1050 Powers Place

Alpharetta, GA 30004

800-246-8694

corVISION MEDIA

www.corvision.com

Covey Leadership Center, Inc.

www.franklincovey.com

CPP, Inc.

CPP, Inc., is a leading provider of innovative products and services for professionals focused on meeting individual and organizational development needs. Its hundreds of unique offerings have been used by millions in more than 50 countries to help people and organizations improve performance and increase understanding for more than 45 years. CPP’s research-validated, reliable brands include the Myers-Briggs Type Indicator [R] (MBTI [R]), Strong Interest Inventory [R], Thomas-Kilmann Conflict Mode Instrument (TKI), FIRO-B [TM], California Psychological Inventory [TM] (CPI [TM]), and Spectrum CPI 260 [TM] assessments. In addition, Davies-Black [R] Publishing, a division of CPP, offers cutting-edge business and career management books. MBTI, Myers-Briggs Type Indicator and Davies-Black are registered trademarks and California Psychological Inventory, CPI, Spectrum CPI 260 and FIRO-B are trademarks of CPP, Inc.

www.cpp.com

3803 E. Bayshore Rd.

Palo Alto, CA 94303

800-624-1765

Siobhan Collopy: scollopy@cpp.com

Crisis Management International, Inc.

Since 1989, CMI has assisted hundreds of companies prepare for and respond to thousands of crises and threats of violence. With a network of more than 1,300 mental health professionals, former FBI and Secret Service Agents, CMI is available nationwide 24/7. Services include: Crisis Management Planning, Workplace Violence Prevention, Training Programs, Crisis Response Intervention and Threat-of-Violence Consultation. CMI has been at the forefront of incident response in major events such as 9/11 attacks, Oklahoma City bombing, Hurricane Andrew, San Francisco and Los Angeles earthquakes and thousands of other incidents. Available 24/7 in all 50 states and select international locations.

www.cmiatl.com

Eight Piedmont Center

Suite 420

Atlanta, GA 30305

800-274-7470

Amy Wadsworth: awadsworth@cmiatl.com

CRM Learning

With increased dependency on technologies, organizations are finding that people-to-people skills–leadership, empowerment, communication, team building, creativity, and decision-making–are more important than ever. Since 1971, CRM Learning has been an indispensable partner to training professionals worldwide–helping entire organizations achieve peak performance and new heights of excellence. The quality and accuracy of our work is rooted in psychologically proven principles, in-depth research, and the guidance of internationally recognized management experts. To this we add rich production values–bringing believability and memorability to every message.

www.crmlearning.com

2215 Faraday Avenue

Carlsbad, CA 92008

800-421-0833

Sales Consultant: sales@crmlearning.com

CyPreneurs

www.CyPreneurs.com

Development Dimensions International (DDI)

DDI www.ddiworld.com/leadership helps organizations achieve superior business performance through selecting, developing and retaining extraordinary people. We know what it takes to identify and shape successful leaders, from the front line to the executive suite. Competency and roles-based approaches identifies the leadership skills needed to achieve business goals. Leadership assessment programs measure leaders’ abilities and potential so you can hire, promote, and grow the best talent. Our training and executive development programs equip leaders with skills needed to create and maintain a high-performance business. Our strategic consulting group will design or refine the architecture of your succession management system.

www.ddiworld.com/hiring

1225 Washington Pike

Bridgeville, PA 15017

800-933-4463

Client Relations Group: info@ddiworld.com

Earle Company

www.EarleCompany.com

Eckerd College Mgmt Development Institute

www.eckerd.edu

Effectiveness Dimensions, Inc.

www.teamtopgun.com

Element K

Element K Corporation is a leading provider of corporate e-learning solutions for business and technology skills serving Fortune 1000 companies, universities, government organizations and individuals. Element K’s engaging and interactive online training solutions feature instructor-led online courses, self-paced tutorials, a comprehensive reference library and dynamic interaction with experts and peers.

www.elementk.com

500 Canal View Blvd.

Rochester, NY 14623-2800

800-434-3466

Patsy Jackson: patsy_jackson@elementk.com

Gilman Performance Systems, Inc.

www.gpsadvantage.com

GlobalLearningSystems

www.globallearningsystems.com

Great Game of Business, The

www.greatgame.com

Highlands Program, The

www.highlandsprogram.com

Infinite Learning

www.infinitelearning.com

Innerworks Solutions

www.innerworkssolutions.com

Innovative Leadership of the Delaware Valley, LLC

www.innovativeleadershipdv.com

InsideOutLeadership.com

www.insideoutleadership.com

Interactive Media Corp.

www.interactivemedia.com

Joe Williams Communications, Inc.

www.JWCom.com

KING’s Way Consulting Service

www.kingshighway.org

Leadership Outfitters

www.leadershipoutfitters.com

Learning Links Inc.

www.learninglinks.org

Management Concepts

In today’s marketplace, your greatest strength lies in the talent of your people. Founded in 1973, Management Concepts is a global provider of quality training, consulting, and performance improvement solutions. Working with clients as partners, we define needs and develop customized solutions to help employees at all levels achieve organizational goals. Our unique Applied Learning Process ensures that what is learned during training is put to practice in the workplace to create real, measurable results. We provide high-impact training in Leadership & Management and Project Management and an array of consulting and performance improvement services, including needs assessment, change management, executive and leadership coaching, action learning, teambuilding, succession, planning, and 360-degree assessment.

www.managementconcepts.com

8230 Leesburg Pike

Vienna, VA 22182

703-790-9595

Elise Freedman: efreedman@managementconcepts.com

Moncrief & Associates, Inc.

www.moncriefassociates.com

NAI

www.nai.com

National Leadership Institute

Enhance your leadership potential with the National Leadership Institute (NLI). A part of University of Maryland University College and a network associate of the Center for Creative Leadership, NLI delivers leadership development programs for managers and executives of all levels. Programs are delivered at the NLI headquarters in Maryland and through online education. Executive coaching and customized programs are also available.

www.umuc.edu/nli

3501 University Blvd. East

Adelphi, MD 20783

877-999-7195

Mark Grace: nli@umuc.edu

OD Works

www.supertoolbox.com

Optimum Development

www.optimumsoftware.com

Provant, Inc.

www.provant.com

Quality Media Resources, Inc.

www.QMR.com

10929 SE 23rd Street

Bellevue, WA 98004

425-455-0558

Resource HR, Inc.

www.resourcehr.com

Richard Chang Associates, Inc.

www.richardchangassociates.com

15265 Alton Parkway, Suite 300

Irvine, California 92618

949-727-7477

Simmons Graduate School Of Management

www.simmons.edu/gsm

SuccessTrek!! A Whole Life Adventure

www.donAllard.com

Synovation System & Solution Consultant

www.nlectc.org

Tandem Performance

www.Tandemperformance.com

The Coaching Clinic

www.coachingclinic.com

The Supervisor’s Toolbox

www.supertoolbox.com

TreeLine Training

www.treelinetraining.com

3405 Penrose Place, Suite 206

Boulder, CO 80301

800-288-1962

Turknett Associates Leadership Group

www.turknett.com

VMS Provant

www.vms.provant.com

Worklifebalance.com

www.worklifebalance.com

Presentation Equipment and Tools

Anthro Corp.

www.anthro.com

BKM Research & Development Inc.

www.bkm.com

Bodine Com. LLC

www.gameshowpresenter.com

Bytech Technology, Inc.

www.avnet.com

Coastal Human Resources

www.coastalhr.com

500 Studio Drive

Virginia Beach, VA 23452

757-631-3186

E-Conference, Inc.

www.e-conference.com

Fleetwood Group, Inc.

www.replysystems.com

11832 James Street

Holland, MI 49424

800-257-6390

Flipcharts2go

www.flipcharts2go.com

Griggs Productions, Inc.

www.griggs.com

IT Inc.

www.lumens.com.tw

Kruysman

www.kruysman.com

Video Arts, Inc.

www.videoarts.com

www.pocketmanager.com

www.pocketmanager.com

Sales Training

APS Communications

www.apscommunications.com.au

B&H Photo-Video-Pro Audio

www.bhphoto.com

Boyer Communications Group

www.boyercom.com

Brick Wall Motivation

www.tueffert.com

Corporate Training Group, Inc.

www.corptrain.com

ELConline.com

www.elconline.com

Frogkick, Inc.

www.frogkick.com

Horizon Video

www.salestrainingvideos.com

LearnSellingOnline.com

www.LearnSellingOnline.com

LightHawk International

www.lthawk.com

MaraStar Communications

www.marastar.com

Max Sacks International

www.maxsacks.com

MobileSoft

www.mobilesoft.com

Motivate-Me!

www.motivate-me.com

Multimax

www.mulmax.com

Paradigm Learning

www.parsdigmlearning.com

Sales Productivity Consultants, Inc.

www.slsproductivity.com

Sales Training International

www.saleshelp.com

University of Wisconsin

www.mbs.uwosh.edu/sales1.htm

Wilson Learning Worldwide

www.wilsonlearning.com

Sexual Harassment

AIM Learning Group, Inc.

www.aimlearninggroup.com

10506 Justin Drive

Des Moines, IA 50322-3730

877-444-2230

Applied Performance Strategies, Inc.

www.aps-online.net

10320 Little Patuxent Parkway, Suite 300

Columbia, MD 21044

410-715-0800

Bashen Consulting

www.bashenconsulting.com

1616 S. Voss, 10th Floor

Houston, Texas 77057

713-780-8056

CCHKnowledgePoint

A positive workplace begins with informed employees. Educating all of your employees and supervisors on today’s important workplace issues can have a profound effect on your company’s culture–and on productivity. CCHKnowledgePoint’s Shared Learning is a system that is easily incorporated into your existing orientation or continuing education programs. It is a computer-based training system which: delivers consistent training; allows you to track, monitor and record progress; and was developed by experienced professionals.

www.cchknowledgepoint.com

4025 West Peterson Avenue

Chicago, IL 60646

Angela Darrow: darrowa@cch.com

Employment Learning Innovations (ELI)

www.eliinc.com

HR Classroom

HR Classroom provides easy-to-use and easy-to-deliver online training for employees in the areas of Sexual Harassment and other legal compliance topics. Deliver training to your employees via any computer with an Internet connection, 24/7. For more information, go to: www.hrclassroom.com.

www.hrclassroom.com/sales

1915 Grand Avenue

Des Moines, IA 50309

641-236-0298

Interactive Employment Training, Inc.

www.hrtrain.com

Penny Harrington Associates, L.L.C.

www.pennyharrington.com

497 Estero Avenue

Morro Bay, CA 93442

805-772-2093

PositiveWorkplace.com

www.positiveworkplace.com

Quality Media Resources, Inc.

www.QMR.com

10929 SE 23rd Street

Bellevue, WA 98004

425-455-0558

RedHawk

www.ethicscoach.com

The Human Equation

www.thehumanequation.com

WorkRelationships L.L.C

www.workrelationships.com

Skills (Basic/Job)

Acclaim Services

www.acclaimtraining.com

ActiveEducation

www.activeeducation.com

Adaptive Tutoring Systems

www.adaptivetutoring.com

Advantage Media

www.kantola.com

AFKelly

www.afkelly.com

AIPT

www.aipt.org

Bay Area Community Colleges

www.wetrainbayarea.com

BusinessTrainingMedia.com

www.businesstrainingmedia.com

4694 White Oak Avenue

Encino, CA 91316

818-789-2188

Communispound

www.communispond.com

CrispLearning

Workplace skills made simple, with tools that work. Crisp provides self-paced solutions for today’s business challenges, with more than 350 courses available in print, CD, or web. Crisp is the recognized leader in delivering multiple-media content and creating tailored solutions for clients, with cost and time-saving effectiveness,

www.crisplearning.com

1200 Hamilton Court

Menlo Park, CA 94025

800-442-7477

Nick Keefe: nkeefe@crisplearning.com

DeakinPrime

www.da.deakin.edu.au

Dexxtra Corp.

www.dexxtra.com

EduPoint.com

www.edupoint.com

FutureLink

www.FutureLink.net

GlobalEnglish

www.globalenglish.com

Instruction Set

www.instructionset.com

J.A. Coover & Associates, Inc.

www.techdeals.com

Job Corps

www.jobcorpworks.com

John E. Reed & Associates, Inc.

www.reid.com

Learning LAB Associates

www.trainlab.com

Literacy NOW

www.twblearn.com

Lockhead Martin Advanced Concepts Center

www.acc-lmco.com

Management Development Systems, LLC

www.hireup.com

Merex Training and Consulting

www.merexcorp.com

TargetSafety

www.targetsafety.com

The Call Center School

www.thecallcenterschool.com

790 Harding Place

Nashville, TN 37204

615-812-8400

The Learning Center at CTG

www.ctgboise.com

Training Solutions

www.trainingsolutions.com

Training Systems, Inc.

www.trainingsys.com

Train-the-trainer Programs

BIK & Associates

www.BIKsolutions.com

Booher Consultants Inc.

www.booherconsultants.com

Certifyonline.com

www.certifyonline.com

Divaker Ltd.

www.divaker.com

Friesen, Kaye and Associates

ww.fka.com

Langevin Learning Services

www.langevin.com

PO Box 1221

Ogdensburg, NY 13669-6221

800-223-2209

Learning Dynamics

www.learningdynamics.com

McClure Associates, Inc.

www.mcclureassociates.com

Nambe

www.nambe.com

People Skills Series

www.peopleskills4u.com

ProTech Leaning, Inc.

www.protechlearning.com

The Training Clinic

www.apc.net/trainu

Training Management Software

A LMS from Productivity Systems

www.pro-ductivity.com

A T C, Inc.

www.profitfromlearning.com

ASPLearning

www.asplearning.com

Comprehensive Loss Management, Inc.

www.clmi-training.com

DKSystems

DKSystems provides the OnTrack for Training(r) Product Suite, a complete Learning Management Solution (LMS), including OnTrack for Training, robust administrative software, OnTrack Online[TM], a fully-configurable self-service Web interface to your training database, OnTrack Skills Manager[TM] skills and assessment management software, and DKWorkflow Assistant[TM], a database-driven process automation and alerting tool.

www.dksystems.com

444 N. Michigan Aye, Suite 3300

Chicago, IL 60611

800-892-5332

Andrea Sissen: asissen@dksystems.com

Enterprise Media

www.enterprisemedia.com

Fain & Company

www.testshop.com

Generation21 Learning Systems

Since its introduction into the aerospace industry more than eleven years ago, the Generation21 Enterprise software solution has been helping growing organizations create a competitive advantage. Generation2l Enterprise is the only system proven to deliver exceptional organizational performance by collecting, managing, and distributing all types of information to your employees and customers-when and where they need it. its uniqueness lies in its single-source, demand-based knowledge database, which stores all the vital information your staff members need to do their jobs well, and uses Universal Knowledge Object[TM] technology to ensure that this information is always current, consistent, and readily available.

www.gen21.com

1536 Cole Blvd., Suite 250

Golden, CO 80401

888-601-1300 ext.1401

Sandi Genova: info@gen21.com

GeoLearning, Inc.

www.geolearning.com

Gradepoint Inc.

www.graciepint. net

Intellinex LLC

www.intellinex.com

International Training Consultants, Inc.

www.trainingitc.com

ISOPIA interactive Network Inc.

www.isopia.com

LearnCom Inc.

www.lrncom.com

Pathlore

Pathlore is the most widely adopted provider of learning management system (LMS) software and related services. Pathlore solutions are used by 2,500 organizations in 20 countries to plan, manage and deliver manage learning initiatives, and track training and learning development for more than 16 million users. A privately held company founded in 1995, Pathlore helps leading global companies, including 75 percent of the Fortune 100, maximize the capabilities of a smart, empowered workforce.

www.pathlore.com

7965 N. High St, Ste 300

Columbus, OH 43235

614-781-0036

Promero

www.promero.com

Sage Corporation

www.sageisland.com

SMART Technologies Inc.

www.smarttech.com

TEDS–A CBM Company

TEDS–A CBM Company, was established in 1981 to provide large organizations the tools and capabilities for effective People Resource Planning[TM], TEDS is recognized as a global leader in Human Capital Development arid Learning Management and has some of the largest HCD and LMS installations in the world. TEDS job Vision[TM] is a revolutionary new workforce planning solution from TEDS. Job Vision was developed to provide customers with automated functionality to optimize the development, deployment, and utilization of their organization’s human capital. In design and development for well over a year, Job Vision allows companies to locate the best possible internal candidates for job vacancies and promotions.

www.TEDS.com

235 Mt. Empire Road

Atkins, VA 24311

276-783-6991

Ari Taylor: Ari.Taylor@TEDS.com

The Learning Manager

www.w-win.com

Training Partner by GeoMetrix

www.trainingpartner2000.com

747 Fort Street, 10th Floor

Victoria, BC V8W 3E9

800-616-5409

VideoLearning

www.videolrn.com

Worknowledge

www.worknowledge.com

Video Conferencing

Educational Video Conferencing Inc.

www.evcinc.com

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COPYRIGHT 2002 Gale Group