iPhysicianNet to Enhance Health Care E-Service Offering with Visual Meeting
Business Editors & Technology Writers
ATLANTA–(BUSINESS WIRE)–May 11, 2000
IMAGINE, an international company that develops communications software solutions that provide live customer interaction via the Web, announced today that iPhysicianNet will be implementing Visual Meeting(TM) to enhance their service offering of network IP communications between physicians and other sponsoring organizations.
Imagine’s Visual Meeting is a high performance communications software solution that Web-enables contact centers with powerful interactive communications and automation tools, and an intelligent IP ACD to provide real-time customer service and agent support. These advanced tools help increase agent productivity, boost sales, improve customer service, and strengthen customer loyalty.
iPhysicianNet provides a physical and Internet-enabled electronic presence in physicians’ offices including videoconferencing systems and high speed telecommunication lines, to enhance communications between physicians and pharmaceutical companies. The Visual Meeting IP ACD will be incorporated into their existing network to provide call distribution and intelligent routing of video calls into pharmaceutical companies video call centers.
Chuck Horne, President of Imagine USA said: “More and more organizations such as iPhysicianNet are recognizing the increasing demand for real time interactive and Web-based customer contact.
The key is to have Visual Meeting’s ACD with the intelligence to automatically route callers to the right agent without endless transferring. As a result, Visual Meeting helps organizations build strong customer relationships.”
The Visual Meeting solution is designed for quick and easy implementation and deployment so that companies can keep pace with the fast growing demand of providing high quality customer service in help desk, e-commerce and other call center applications.
IMAGINE is a privately held technology company that specializes in IP solutions for customer contact centers. IMAGINE’s Visual Meeting is a high performance communications software solution that Web-enables contact centers with powerful interactive tools and an intelligent IP ACD to provide real-time customer service and agent support. Visual Meeting provides advanced tools that increase agent productivity, boost sales, improve customer service, and strengthen customer loyalty. Imagine Ltd. is a subsidiary of NISKO Group in Tel Aviv, Israel, where IMAGINE is headquartered. Imagine USA, headquartered in Atlanta, GA, is a subsidiary of Imagine Ltd. and is the North American Sales and Marketing headquarters. European sales offices are located in Tel Aviv and Frechen, Germany. North American sales offices are located in Atlanta and Washington, D.C. Visual Meeting is the winner of “Most Innovative New Product” at CeBIT ’99 in Hanover, Germany and the “CRM Excellence Award 2000” from the Technology Marketing Corporation (TMC).
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