Business Wire

Internet Security Innovator Achieves Significant Results Using Pivotal

Internet Security Innovator Achieves Significant Results Using Pivotal

Business Editors/High-Tech Writers

VANCOUVER, British Columbia–(BUSINESS WIRE)–March 24, 2004

SecureWorks testifies to increasing revenue

and customer loyalty with Pivotal

Pivotal Corporation (NASDAQ:CHINA), a CDC Software company and a leading CRM solution provider for mid-sized enterprises, today announced that SecureWorks has achieved impressive results with Pivotal. Using its flagship product iSensor tightly integrated with Pivotal, SecureWorks protects corporations from hacker attacks in real-time. Since deploying Pivotal in 1999, SecureWorks has achieved a 195% compounded annual growth rate, making it the fastest growing Internet security service in the world.

Based in Atlanta, Georgia, SecureWorks, Inc., has differentiated itself through a strong vertical focus in the global Internet security market and its ability to address attacks on its clients’ networks in real time. The company specializes in Internet security for the high growth financial services, utilities and healthcare markets. Often driven by regulatory compliance issues, SecureWorks’ clients have highly customized needs and require accurate, quick action on the part of SecureWorks representatives. SecureWorks realized the need to efficiently manage client relationships, prospect sales calls, and high-volume direct marketing campaigns while preserving its own bandwidth. As a result, SecureWorks selected Pivotal for its flexibility, comprehensive functionality and scalability.

“SecureWorks is using Pivotal to further differentiate ourselves from our competitors in what is an increasingly high-growth and competitive market,” said Craig Bray, Director of Customer Service, SecureWorks. “As a result, we have reduced crucial response times, retained virtually all of our customers and done so without having to increase our own headcount. Pivotal has been the key factor in our rapid growth.”

Results achieved to date include:

— Deployed in 90 days

— Revenue growth of over 100% each year since deployment; 512%

in 2001

— Processed 300 million network security attacks

— Achieved more than 90% customer retention

— Reduced analysis time of each alert by 90 seconds – saving

more than $342,000 annually while enhancing customer service

Since deploying Pivotal, SecureWorks has managed more than 3 million customer security alerts a year while achieving a cumulative 264% increase in annual product orders. Once the SecureWorks iSensor is in place, the Pivotal system allows SecureWorks clients’ to update their profile, view security attacks on their network, submit technical support questions and optimize security settings. Using comprehensive customer information, SecureWorks security analysts are equipped to research new attacks and communicate intelligently with clients regarding the resolution of issues.

According to Bo Manning, president and CEO, Pivotal, “This is an era of unprecedented Internet security challenges and concerns. SecureWorks’ significant growth reflects its ability to meet corporate demands for innovative security solutions and high levels of customer service. The success that SecureWorks has achieved using Pivotal is a great example of a company with a smart, enterprise-wide CRM strategy, vision and strategy.”

About SecureWorks

SecureWorks protects corporations against hacker attacks. SecureWorks is the only service that prevents network intrusions at the perimeter, firewall and host levels; monitors client networks 24×7; and provides ongoing vulnerability assessments. SecureWorks delivers rock-solid Internet security with no hassles, no headcount, and no capital outlay.

About Pivotal Corporation

Pivotal Corporation, a software unit of chinadotcom corporation (NASDAQ:CHINA), is a leading CRM company that is 100 percent purpose-built to serve the demanding requirements of mid-sized enterprises – a powerful, highly flexible application platform, a complete set of CRM applications, and low-cost, results-producing implementation services. Pivotal delivers software and services that are designed to produce meaningful increases in revenues, margins and customer loyalty for companies and business units in the revenue range of $100 million to $3 billion. More than 1,700 companies around the world have licensed Pivotal including: CIBC, Centex Homes, Farm Credit Services of America, HarperCollins Publishers, Hitachi Telecom Inc., Palm, Inc., Pharmacia Corporation, Premera Blue Cross, Royal Bank of Canada, Sharp Electronics Corporation, Southern Company, Vivendi and WebEx Communications.

Pivotal’s complete CRM software suite includes a powerful application platform and capabilities in marketing, sales, service, contact centers, partner management and interactive selling. For more information, visit

Forward Looking Statements

This press release contains forward-looking statements that involve a number of known and unknown risks, uncertainties and other factors that may cause actual results of events to differ materially from those anticipated in our and chinadotcom’s forward-looking statements. Factors that could cause actual results to differ materially include a number of risks, uncertainties and other factors, such as the need to develop, integrate and deploy applications to meet our customer’s requirements, the possibility of development or deployment difficulties or delays, the dependence on our customer’s satisfaction with Pivotal’s CRM software, its continued commitment to the deployment of the solution, and the risks involved in developing software solutions and integrating them with third-party software and services. Although we and chinadotcom believe that the expectations reflected in our and chinadotcom’s forward-looking statements are reasonable, individual results may vary, and neither we nor chinadotcom can guarantee future results, levels of activity, performance or achievements or other future events. Moreover, neither we, chinadotcom nor anyone else assumes responsibility for the accuracy or completeness of forward-looking statements.

(C) 2004 Pivotal Corporation. All rights reserved. Pivotal is a registered trademark of Pivotal Corporation. All other trade names mentioned are trademarks and/or registered trademarks of their respective owners.

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