Eschelon Telecom, Inc. to Offer Business Telephone System Monitoring Solution

Eschelon Telecom, Inc. to Offer Business Telephone System Monitoring Solution

Business Editors/High-Tech Writers

MINNEAPOLIS–(BUSINESS WIRE)–Sept. 2, 2003

Eschelon Telecom, Inc. a provider of voice, data, Internet services and business telephone systems announced today that it has launched the Business Telephone System (BTS) Service Manager solution to compliment its full suite of telecommunications products and equipment options.

Eschelon’s BTS Service Manager monitors a business’s phone system and proactively responds to major service alarms before the system downtime impacts the customer. It is an ideal solution for businesses that rely heavily on the use of their phone system especially during non-business hours such as medical offices, manufacturing companies and after-hours call centers.

The BTS Service Manager creates a link between the customer’s phone system and Eschelon’s Network Operations Center (NOC.) In the event that a problem occurs, Eschelon can respond quickly to help reduce the number of missed calls and the length of time the system is unavailable to customers. If a customer has a problem with their phone system an alarm will generate to report the problem. The Service Manager at the customer’s premise records the alarm and dials the Service Manager system located in Eschelon’s NOC. Eschelon’s trained NOC personnel will diagnose the alarm, and reference the customer’s company profile to handle the situation. If necessary, the NOC will contact Eschelon’s BTS service team to dispatch a technician to the customer’s premise.

“The BTS Service Manager will give customers peace of mind knowing that Eschelon is watching over their system day and night,” said Scott Staver, Eschelon’s National BTS Sales Director. “It’s the perfect solution to help ensure that your customers can always reach your business.”

Eschelon is offering the BTS Service Manager software including installation for a one-time fee or customers may purchase the monitoring service from Eschelon for a monthly fee for one- to three-year terms.

Eschelon Telecom, Inc. was founded in 1996 and is a rapidly-growing provider of integrated voice, data and Internet services. Headquartered in Minneapolis, Minnesota, the company offers small and medium sized businesses a comprehensive line of telecommunications and Internet products including local lines, long distance, business telephone systems, DSL, Dedicated T-1 access, network solutions and Web hosting. Eschelon employs 900 telecommunications/Internet professionals and provides service to more than 35,000 business customers in Minnesota, Arizona, Utah, Washington, Oregon, Colorado and Nevada. For more information, please visit our web site at www.eschelon.com.

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