Arthur J. Gallagher & Co. to Expand Use of ConfirmNet’s CertificatesNow Solution Across the Corporation

Arthur J. Gallagher & Co. to Expand Use of ConfirmNet’s CertificatesNow Solution Across the Corporation

Business Editors

SAN DIEGO–(BUSINESS WIRE)–Oct. 20, 2003

World’s Fourth-Largest Brokerage Insurance and Risk Management

Services Provider to Standardize All Certificates of Insurance

Processing on ConfirmNet’s Online Certificates Management Service

ConfirmNet Corp., the leading supplier of online solutions for enterprise risk management, today announced that Arthur J. Gallagher & Co. has entered into an agreement to expand its current use of CertificatesNow to all brokerage services divisions (BSDs) across the organization. The current CertificatesNow implementation will be expanded from 22 BSDs to all 75 by the end of 2004, thereby accommodating as many as 3,500 users.

Gallagher expects to lower costs, ensure industry compliance, and increase productivity by standardizing the processing and issuance of all certificates of insurance and automobile insurance ID cards through use of ConfirmNet’s online certificates management solution. As the world’s fourth-largest broker insurance and risk management services provider, Gallagher estimates that it will process more than one million certificates of insurance and 500,000 auto ID cards annually using CertificatesNow. In addition to improving productivity and service times, the ability to deliver these documents electronically will result in significant savings for Gallagher in its mailing costs and supplies.

CertificatesNow will provide Gallagher’s policyholders with on-demand, 24/7 access to certificates of insurance and auto ID cards that can be obtained electronically via any Web browser. By standardizing on CertificatesNow, Gallagher will transfer the issuance of certificates and auto IDs from all existing agency systems and third-party applications by standardizing these functions on CertificatesNow. Gallagher chose to expand its implementation of CertificatesNow enterprise-wide after three years of using ConfirmNet’s automated solution to successfully manage its larger accounts.

“The remarkable success we have had using ConfirmNet’s CertificatesNow solution to manage our larger accounts made it an easy choice to expand its use throughout our organization,” said Ed Hoff, CIO at Arthur J. Gallagher & Co. “CertificatesNow enables us to increase productivity without adding resources, which is an important benchmark for any IT investment. ConfirmNet has also proven to be an excellent company to work with — not only is their product incredibly effective and easy to use, they also update it regularly based on customer feedback.”

A comprehensive automated solution, CertificatesNow will enable Gallagher to ensure compliance with state and its own professional standards as well as with requirements set by ACORD, a nonprofit insurance association that develops its own internal professional standards for the insurance and related financial services industries. In addition to offering the latest ACORD forms, CertificatesNow provides instant access to industry standard ISO forms and a wide variety of custom forms. CertificatesNow is also the only solution that is able to manage auto ID card compliance across every state.

“Arthur J. Gallagher & Co.’s decision to implement CertificatesNow throughout the company validates our belief that automated, on-line certificate solutions are essential to carriers, brokers and their clients,” said Samuel Nicholas Borgese, president and CEO of ConfirmNet. “We are pleased that Gallagher has recognized the benefits derived from automating a tedious manual process that is traditionally costly and inefficient.”

CertificatesNow is an online application of ConfirmNet Corporation, the leading supplier of Web-based services for insurance certificate processing and management. CertificatesNow creates, delivers and manages certificates of insurance — allowing secure 24×7 access and distribution via e-mail, fax or U.S. mail.

About Arthur J. Gallagher & Co.

Arthur J. Gallagher & Co., an international insurance brokerage and risk management services firm, is headquartered in Itasca, Ill., has operations in seven countries and does business in more than 100 countries around the world through a network of correspondent brokers and consultants. Gallagher is traded on the New York Stock Exchange under the symbol AJG.

About ConfirmNet

Based in San Diego, ConfirmNet provides a suite of services designed to meet the needs of enterprises that want to better manage corporate risk and liability. Focusing initially on certificates of insurance, ConfirmNet has developed three Web-based applications: CertificatesNow, the industry-standard for creating and delivering certificates; Carrier Reporting, which allows insurance carriers to audit and measure risk by accessing certificates that reference their organization; and TrackCertsNow, ConfirmNet’s newest addition that provides certificate recipients the ability to automatically request, validate, track, organize, store and provide in-depth reporting for all certificates. These services shape ConfirmNet’s expanded vision to make certificate management easier, more accurate and less expensive for all parties: insurance carriers, agents, brokers, insureds and certificate-holders. More information: www.confirmnet.com or 877-669-8600.

All product and company names herein may be trademarks of their respective owners.

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