Categories
Brandweek

McAfee antivirus software

McAfee antivirus software

Catharine P. Taylor

Support@nai.com it’s been two weeks now since I e-mailed you asking for help in updating my McAfee antivirus software and I’m still waiting to hear back. Was it something I said? Or is this just evidence that your owner, Network Associates, is continuing a long tradition among technology companies of having miserable customer service, even though consumers are becoming less tolerant of it? It’s enough to make me go to the competition. But if experience is any guide, I’ll fare no better there.

COPYRIGHT 1999 BPI Communications, Inc.

COPYRIGHT 2000 Gale Group