A “suspicious device” uncovered at the checkpoint April 19 at Hartsfield- Jackson Atlanta Int’l Airport (ATL) (Air Safety Week, April 24), resulting in a couple of hours of service delays, turned out to be a “false” image. The TSA screener who first saw the device pushed a button to check if it was just a training image, but the system didn’t respond that it was. So the alert went out, while officials tried to find the bag in question and its owner, who it turns out didn’t exist. While the screener acted correctly (as TSA head Kip Hawley later publicly confirmed), Delta Air Lines, Inc. says the “software glitch” cost the airline $1.3 million.
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COPYRIGHT 2006 Gale Group